Leadership Is A Conversation Presented By Tim Reynolds Director, Walter Center for Strategic Leadership

Session Objectives: 1.To understand the impact our leadership conversation has on employee alignment and engagement. 1.To examine some simple tools for being intentional about our leadership conversation. 1.To consider a new model for organizational conversations.

Exercise One: What leadership conversation are you most proud of? Why? What leadership conversation are you most ashamed of? Why?

Engagement “There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow…It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it…” - Jack Welch, former CEO of GE 4

Employee Engagement: 5 Does not mean employee happiness. Doesn’t mean employee satisfaction. Is the emotional commitment: – To Your Work – To Your Company – To Give Your Discretionary Effort

Engagement Research Towers Watson 2012 Global Workforce Study — 32,000 employees across 30 countries — makes the most powerful, bottom line case to date! Towers Watson 2012 Global Workforce Study In 50 global companies, Towers Watson found: o Low Engagement = Avg. Margin < 10% o High Engagement= Avg. Margin > 14% o Highest “Sustainable Engagement” had average one- year operating margin of 27% o “Sustainable Engagement” is a focus on physical, emotional and social well-being. 6

Major Factors That Impact Engagement 1.Being Part of a Winning Organization. 2.Working for Admired Leaders. 3.Having Positive Working Relationships. 4.Doing Meaningful Work. 5.Gaining Recognition and Appreciation. 6.Living a Balanced Life. 7 Source: The Banff Centre

Change is Impacting Leadership And Engagement! 8 Economic Organizational Global Generational Technological Organizations have become flat, fast and adaptive to deal with change.

What Does That Mean For Leaders? According to Dr. Boris Groysberg, leaders must engage employees through “Organizational Conversation.” Leaders can create mental or emotional proximity. 9

Proximity The state, quality, sense, or fact of being near or next; closeness. Physical proximity is becoming a challenge for leaders and employees Mental or emotional proximity appear to be the leadership opportunity

Exercise Two: How do you personally connect with your employees? Do they trust you? Why or Why Not?

The Leadership Conversation Is Changing ElementOld ModelNew Model IntimacyInformation flow is top- down and formal. Communication is personal and direct. Leaders value trust InteractivityMessages are broadcast communications. Leaders talk to employees and foster interaction InclusionTop executives control the messaging. Employees actively participate in the messaging IntentionalityCommunication is fragmented. Leaders explain the agenda to employees. 12

Intimacy: Relate To Employees Getting Close Gaining Trust Listening Well Getting Personal

Tool: Sharing Your Conversational Style Buddy – Buddy High Relationship Low Results Standing For Greatness High Relationship High Results Off The Hook Low Relationship Low Results Driver Low Relationship High Results Source: Gap International Where are you in the matrix?

Interactivity: Use Communication Channels Promoting Dialogue Using Social Technology How Do You Message People?

Tool: Finding the Drift Drift, The act or condition of being carried along by the currents. Drift is the background music in organizations: “We are overworked.” “You can’t trust the management.” “Our objectives are unrealistic.” What is the drift in your organization? It is essential that you identify and shape it!

Inclusion: Develop Organizational Content Expanding Employees’ Roles Brand Ambassadors Thought Leaders Storytellers

Tool: Seven Conversations for Extraordinary Results Conversation for being related – relevance to another. Conversation for possibility – standing for a future of possibility. Conversation for opportunity – tactical language for achieving a possibility. Conversation for action – specific who, what, when. Conversation for breakdown – dealing with resistance. Conversation for acknowledgement – genuine expression of appreciation. Conversation for completeness –being whole.

Exercise Three Is your organization’s strategy being implemented? How are you intentionally conversing strategy into action?

Intentionality: Convey Strategy Pursuing an Agenda Taking a Stand for Possibility Driving Alignment Crafting the Agenda

Tool: Having Breakthrough Conversations 1.What is the conversation and for whom? 2.Create the Context (Possible questions to consider): 1.What is the context you want to create from this conversation? 2.What is your Stand for yourself? For them? 3.What is the experience or result you want to cause? 4.Are you thinking from “Something is Possible”? 3.What is Their World? What is Your World? In other words, think through the concerns, issues, challenges and worries of your audiences. How will you bridge their world with your conversation? 4.What is the intention you have for the conversation? 5.What are the specific outcomes you are committed to producing? 6.How do you wish to close your conversation?

When You Are the Conversation… How Will You Show Up?

Strongly Consider This Book! Speak As Well As You Think An Executive’s Guide To Excellence In Public Speaking. By John M. Vautier and John J. Vautier

Vautier Communications Tool: Four Quadrants of Executive Communication Executive Presence What do I do with myself FocusConfident GesturesCredible MovementCompelling VolumeProfessional InflectionOrganized Momentum Interesting Non-wordsSincere Message Organization Listeners Purpose Format: Know This / Do This Persuasive Evidence Flow & Transitions Delivery Informal Formal Extemporaneous Notes/Handouts PowerPoint Webinars Script Video TelePrompTer / TelePresence Q & A / Facilitation Answer Directly Viewpoint / Response Informational Q & A Hostile Q & A Questions of Interest Objections

Vautier Communications What Impacts Your Conversation? What People See Eyes Hand Posture What People Hear Volume Inflection Pace Non-Words