1 Microsoft Operations Framework An Introduction to MOF.

Slides:



Advertisements
Similar presentations
Module N° 7 – SSP training programme
Advertisements

Achieve Benefit from IT Projects. Aim This presentation is prepared to support and give a general overview of the ‘How to Achieve Benefits from IT Projects’
Develop an Information Strategy Plan
About Duty Statements. Understanding your role and knowing your responsibilities is the first step to doing well in any job. When you know what is expected,
Collaborative Working to Deliver IT Transformation and Business Change Andrew Dale – Head of IT Ian Pritchard – IT Manager.
Determining CLIMASP Competencies Jerash University Development of Interdisciplinary Program on Climate Change and Sustainability Policy- CLIMASP Development.
Strategy 2022: A Holistic View Tony Hayes International President ISACA © 2012, ISACA. All rights reserved.
An Introductory Course for Social Entrepreneurs. Given the increasing rate of problems in the world we need more change makers and problem solvers than.
0-1 Team # Status Report (1 of 4) Client Contact –Point 1 –Point 2 Team Meetings –Point 1 –Point 2 Team Organization –Point 1 –Point 2 Team #: Team Name.
0-1 Team # Status Report (1 of 4) Client Contact –Status Point 1 –Status Point 2 Team Meetings –Status Point 1 –Status Point 2 Team Organization –Description.
Unit 8: Tests, Training, and Exercises Unit Introduction and Overview Unit objectives:  Define and explain the terms tests, training, and exercises. 
Introduction to Systems Analysis and Design
Information Technology Service Management
TIA Convergence Credentialing Programs An Overview.
PRODUCT FOCUS 3/31/14 – 4/11/14 INTRODUCTION Our Product Focus for the next two weeks is Microsoft’s Lync. Over 70% of the Fortune 500 have adopted Lync.
Control environment and control activities. Day II Session III and IV.
1 The Business Growth Innovation Collaboratory (BGIC) NC State Executive Education.
Building a Mutually Rewarding Partnership [Your Company Name]’s Commitment to Delivering Unequaled Value to [Client Name] (Replace with client logo)
TRAINING SOLUTIONS ISO 14001: DEVELOPMENT & IMPLEMENTATION For more information contact Victoria: (Tel) (Fax) ( )
INFORMATION SECURITY GOVERNANCE (ISG) Relates to the security of information systems Is an element of corporate governance.
Copyright © 2009 On The Edge Software Consulting Advanced Enterprise Java Instructional Plan Presentation Tier Design using an Event Driven Design Methodology.
Fostering and adoption
2009 Institute for Staff Development Students Today, Leaders Tomorrow Introducing the New 2009 Courses Academy of Finance.
Transition to Managed Services 0 Microsoft E-Learning IT Infrastructure Partnership Team August 26, 2008.
Sapient Global Markets – Commodities Team Analytics, Advisory and Project Management.
Commitment plus INVESTORS IN PEOPLE In association with Business Link Surrey & Surrey County Council The Investors in People Standard New Version – New.
Purpose of study A high-quality computing education equips pupils to use computational thinking and creativity to understand and change the world. Computing.
Microsoft Corporation Teaching with Technology. Ice Breaker.
The University for business and the professions Neal Sumner Instructional Designer E Learning Unit City University WebCT Regional Users Group meeting
Introduction to electronic resources management Workshop introduction and overview.
How eNet4S can benefit your project? eNet4S Software Solution Business Team Chief Technology Officer July 11, 2006.
Framework of the Project Project on Dissemination of Quality/Productivity Improvement (KAIZEN) Practice for Small and Medium Enterprises in Jordan Japan.
Onsite and Online: An Effective Blend for Teaching and Learning Harrisburg Area Community College Week Zero Campus Day Event, January 14, 2015 Presentation.
PPTTEST 10/24/ :07 1 IT Ron Williams Business Innovation Through Information Technology IS Organization.
Microsoft Operations Framework Morten Lauridsen Engagement Manager Microsoft Consulting Services Morten Lauridsen Engagement Manager.
Windows Server ® 2008 and Windows Server 2008 R2 Print Services Infrastructure Planning and Design Published: June 2010 Updated: November 2011.
Seminariumand University of Texas at Dallas School of Management © 2009 UT Dallas.
© | Hansan Global | All Rights Reserved WELCOME Hansan Global Pte Ltd For illustration.
The future of Statistical Production CSPA. 50 task team members 7 task teams CSPA 2015 project.
© 2013 IBM Corporation IBM Enterprise Content Management Solutions Services and Support.
Enterprise Service Management (ESM) An Approach for Adopting and Adapting Best Practice Programs to Manage, Secure and Improve an Organizations Information.
Assessment Validation. MORE THAN YOU IMAGINE ASQA (Australian Skills Quality Authority) New National Regulator ASQA as of 1 July, 2011.
Introduction to ITIL and ITIS. CONFIDENTIAL Agenda ITIL Introduction  What is ITIL?  ITIL History  ITIL Phases  ITIL Certification Introduction to.
ITIL Intermediate Lifecycle program- Service Operation SO 1 Why bother paying extra money for all the bells and whistles that you're never going to use.
1 Towards a Knowledge Management Framework Brian Lehaney Head of Statistics and Operational Research School of Mathematical and Information Sciences Coventry.
© 2014 Grant Thornton International Ltd. All rights reserved. Hotels 2020: Welcoming tomorrow's guests Gillian Saunders Global leader – hospitality and.
IT Service Management: Sample Download 1.
Driving Value from IT Services using ITIL and COBIT 5 July 24, 2013 Gary Hardy ITWinners.
Overview of SAP Application Services By Accely. Introduction Developed organizations in any business industry will invest in SAP programs to offer progressive.
Info-Tech Research Group1 Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine.
Making Every Contact Count (MECC)
Module 2: IT Professionals in an Enterprise. IT Professional Roles IT Management and Processes Professional Development for IT Professionals.
Microsoft.NET Overview Introduction to.NET Microsoft Readiness Framework Microsoft Solutions Framework Microsoft Operations Framework Frameworks Summary.
true potential An Introduction to the First Line Manager Programme’s CMI Qualifications.
1 IT/Cybersecurity - ICRDCE Conference Day Aligning Program, Course, and Class Objectives / Outcomes.
Knowledge for Healthcare: Driver Diagrams October 2016
The same report also stated that:
COMP532 IT INFRASTRUCTURE
Information Technology Service Management
CMGT 445 Competitive Success/snaptutorial.com
CMGT 445 MASTER Lessons in Excellence--cmgt445master.com.
CMGT 445 Education for Service/snaptutorial.com
CMGT 445 Teaching Effectively-- snaptutorial.com.
Partner Readiness Guide Cloud Application Development
Competency Based Learning and Development
CASAS Reports: Assess, Analyze and Adjust
Course Choice - S4 Computing Science Learning Intentions
Standard for Teachers’ Professional Development July 2016
Microsoft Office SharePoint Server 2007 Enterprise Search
I4.0 in Action The importance of people and culture in the Industry 4.0 transformation journey Industry 4.0 Industry 3.0 Industry 2.0 Industry 1.0 Cyber.
Presentation transcript:

1 Microsoft Operations Framework An Introduction to MOF

Topics Introduction to MOF Building on ITIL MOF Process Model MOF Team Model MOF Risk Model MOF Essentials Training Questions

An Introduction to MOF In the new digital economy, the need is greater than ever for robust systems that are also flexible to keep up with changing business needs and offer lasting value… Learn how to operate a highly available, scalable, reliable and manageable infrastructure by applying your ITIL process capability specifically in a Microsoft operating environment…

An Introduction to MOF Microsoft Enterprise Services Frameworks

Building on ITIL ITIL is generally accepted as “best practice” ITIL was created to be adopted and adapted MOF’s prescriptive guidance in operating Microsoft technologies complements ITIL’s descriptive guidance ITIL’s development by a consortium of industry leaders allows Microsoft to participate in its evolution

Building on ITIL A prescriptive process model Introduce Service management functions (SMFs) Team Model Risk Model Guidance that is relevant and adaptable to client server and n-tier computing environments

MOF Process Model The Quadrants: Assesses impact of & implements changes Operates, maintains, & manages service solutions Evaluates, models & improves service solutions Identifies & corrects incidents & problems

MOF Process Model

MOF Team Model Why Team Model? What does the Team Model describe? What are the benefits of the Team Model?

MOF Team Model MOF defines six role clusters that encapsulates all of the core operational duties that need to be performed within IT operations

MOF Risk Model MOF embeds risk management in all SMFs, role clusters and reviews The MOF risk model is applied to operations, and provides a five step risk management process

MOF Risk Model The 5 Step Risk Management Process:

MOF Essential Training 2 days instructor-led course that uses a combination of presentation lectures and hands-on simulation activities Skills/Knowledge attained Each participant will develop skills required to apply the MOF in their organisations. Specifically participants will able to:  Articulate the Major challenges now facing IT operations and the MOF approach to Service Management  Understand how MOF builds on ITIL.  Explain MOF process model and its four quadrants  Explain the MOF Team model including key responsibilities and staff competencies for each role cluster  Identify with the importance of the MOF risk model  With the above knowledge participants will be able to demonstrate the value proposition of the MOF to with their organisation

More information…. Search on the Microsoft Web site mof/default.mspx Contact your local Microsoft Partner