Welcome To The Customer Service Symposium Sponsored by: The Survey of Organizational Excellence Group At The University of Texas at Austin

Full House! We Anticipate a Full House! Please make room for those just arriving. Thank You

About the S.O.E. The Survey of Organizational Excellence is an internal employee attitudinal assessment used by state agencies since Approximately 120 agencies and institutions of higher education (representing 170,000 state employees) participated in the survey in 2001.

Texas Star Award The Customer Service Standards Acts provides for the recognition of Agencies through the Texas Star Award. The Award is presented at the Governor’s Conference on Organizational Excellence. For more information see:

Need Leadership Resources…. We provide two leadership assessment tools for your use. 1) A 360 degree supervisory Assessement 2) A Leadership Styles Assessment If we can be of service, please contact us at or at

Necessities For Restrooms and Pay Phones – exit the auditorium and turn to the right. O’s Campus Café – exit the auditorium and turn to the left. (Coffee and Juice provided during the Break at 10) I am sorry, no food or beverages are allowed in the auditorium.

Welcome To The Customer Service Symposium Sponsored by: The Survey of Organizational Excellence Group At The University of Texas at Austin

About This Room This room holds 200 people and is able to interactively host web broadcast. There are 5 cameras, several display screens, wireless internet accessibility, and a production media room in the back corner.

Pickup Please pick up a folder packet containing resources and materials for this symposium in the lobby. Also as our gift to you, we have made available a copy of “Reinventing Texas Government” providing additional information regarding the Survey of Organizational Excellence.

Phones and Pagers As a courtesy to our presenters and those around you. Please turn your phone and pagers to silent mode. Thank You