Enhanced Call Verification Update Avondale Police Department Lt. Mike Sgrillo

PURPOSE O Provide end of year results to the Enhanced Call Verification Program O Alarm Calls For Service O Review of previous years data O Partnership with CryWolf during May 1, 2012 – April 30, 2013

BACKGROUND O Enhanced Call Verification O Requires the Alarm Monitoring Company to attempt contact with the alarm owner using two or more different telephone numbers before contacting the Police Department when an alarm is activated. O Burglary Alarms Only – this does not include Panic Alarms or Armed Robbery Alarms

BACKGROUND O Fee Schedule O $25 – Initial Registration Fee O $25 – Annual Renewal Fee O First two False Alarms (within any O consecutive 365 day calendar period) O A Written Notification is sent to the Subscriber and the Alarm Business by Crywolf

BACKGROUND O Fee Schedule – Continued O $150 – Third False Alarm (within any consecutive 365 day calendar period) O $200 – Fourth False Alarm (within any consecutive 365 day calendar period) O $250 – Fifth or more False Alarms (within any consecutive 365 day calendar period)

ALARM CALLS FOR SERVICE COMPARISON Time Frame May 1 – April 30 Total Alarm CFS Total False Alarms Total Actual Alarm s % of Total False Alarms FY 2009/ % FY 2010/ % FY 2011/ % FY 2012/2013 With CryWolf % Difference (Plus / Minus)-(639)-(590)-(49)+1%

ACTUAL ALARM BREAKDOWN Residential Comparison FY’s May 01 – April 30 FY 2009/2010 Residential 41 Non Residential 32 Other 23 3 Unsecure FY 2010/2011 Residential 14 Non Residential 19 Other 28 1 Unsecure FY 2011/2012 Residential 7 Non Residential 16 Other 19 3 Unsecure FY 2012/2013 With CryWolf* Residential 14 Non Residential 15 Other 18 3 Unsecure

ARRESTS May 1, 2012 to April 30, 2013 O 2 arrests as a result of initial response O This is.09% of all false alarm calls O This is 4.25% of all actual alarm calls O 2 arrests as a result of follow up (No suspect on scene) O This is.09% of all false alarm calls O This is 4.25% of all actual alarm calls

REGISTRATION FEES CryWolf May 1, 2012 to April 30, 2013 # of Active Accounts Paid # of Accounts Pending Payment May 01 – April 30 1,131 at $25 = $28,275 May 01 – April at $25 = $12,925 PROCESS: Initial Notice 30 day notice 60 day notice 90 day notice

FALSE ALARM FEES Total Fees Charged for False Alarms Total Outstanding Fees from False Alarms Total false Alarm Fees Collected $118,925$48,150$70,775 OUTSTANDING FEES Any fees assessed and not in appeal status PROCESS: Initial Notice Failure to pay within 60 days shall constitute a class 1 misd. 30 day notice 60 day notice 90 day notice These notices sent every 30 days is a process done by CryWolf

APPEALS May 1, 2012 to April 30, 2013 O 200 appeals with a total of $7,150 refunded O In most cases refunding is accounting process not the physical act refunding money O Rare cases payment made before appeal O Sergeant Mathew Hintz oversees appeals O Decisions based on investigation through: O City Ordinance O Department records O CryWolf Records O Alarm User records O Alarm Company records

Top Offenders CryWolf May 1, 2012 to April 30, 2013

O Agua Fria High School O 15 False Alarms with $3,100 in fees O No payments made O La Mission Jubilee Center O 14 False Alarms with $2,850 in fees O No payments made O Taco Bell O 14 False Alarms with $2,850 in fees O No payments made

Top Offenders CryWolf May 1, 2012 to April 30, 2013 O Avondale PD responded to a total of 259 false alarms for Top 30 Offenders. O Still respond as there is no “suspension/response” policy or ordinance

Average Response Cost O Average Salary with Benefits: Patrol - $37.79 an hour Dispatch - $32.44 an hour O Hours spent on False Alarms: Patrol – hours at a cost of $23,486 Dispatch – hours at a cost of $5,401 TOTAL: $28,887 **

RECOMMENDATION Police Department to continue to monitor our alarm calls for service and our partnership with CryWolf for one more year. Determine if a decrease in police response to false alarm calls for service continues and provide quarterly updates.

Policy Questions Do you want to implement a No Response policy for those alarm users that have 5 or more False Alarms within a 365 day calendar period, and have not paid their fees? Unless there is an independent verification. Do you want to reduce the annual fee amount?

Policy Questions Do you want to enforce subsection (c) of the ordinance charge for a class 1 misd? Do you want to implement a collections process through CryWolf?

Questions