Information Technology Update Senior Management Team Meeting March 1, 2006.

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Presentation transcript:

Information Technology Update Senior Management Team Meeting March 1, 2006

2005 In Review  Closed the Benefit Center  Implement the Customer Automated Response System (CARS) for WBA’s Call Center  Imaged over 100,000 Client Case Files Opened the new Thomas L. Berkley Self Sufficiency Center & Administration Building  Imaged over 2,000 Employee Files  Conducted over 626,795 hours of staff training  Commenced CalWIN December 5th

CalWIN in a Nutshell  CalWIN 3 Months Old in Alameda County  113,937 active cases serving 251,661 individuals  Processing new cases/programs daily  99% of 141,000 cases converted 36% had no discrepancies  85% converted with matching benefits  Fixed 31,827 Discrepant Cases From 90,251 to 58,424

The Interfaces  WebFiles have both CDS and CalWIN case numbers  SMART is active and now providing a case management system for Adult & Aging Adult Protective Services, IHSS, Public Guardian, Veteran Service, Adoption, EAFC  Customer Automated Response System (CARS/VRU) and call center phone system is beginning to work well with CalWIN  Foster Care Tracking System (FCTS/VRU) is now working well with CalWIN

Next Steps  Adult & Aging Imaging  Adult & Aging Call Center / VRU  Foster Care Client File Imaging  Automated Client Case Assignment  Additional VRU enhancements WEB interface for Child Welfare Workers WEB interface for CARS

The Near Future  Centralized Imaging  Centralized Call Center  Online Court Document Collaboration with our Lawyers  Online Board Report Document Management  Online Contract Document Management  Live Video Interpretation to Enhance Language Access  Web Site Upgrades

On-Line Alamedasocialservices.org Electronic Court Cases E-file2006 ElectronicSignature 1-E-App 1-E-App2006 WirelessPC/PDA Video Conferencing Online Practice Guides Inter-active Voice Response Systems(VRU):FCTS/CARS DataWarehouse2006/7 Community Community Based Organizations Automated Automated Time Study SSAWEBSite

the Speed of Life: Readily Available and Current Information that Helps: Agency Staff Our Clients Our Community