Chapter 16, Section 1

Banquet Setup Employee Responsibilities Set up function rooms according to banquet event orders and property policies. Clean and maintain all function rooms. Use, clean, and maintain department equipment. Handle audiovisual equipment for functions. Break down function rooms and service areas.

Excellent Team Players Follow dish room procedures when dropping off dirty tableware. Report needed equipment repairs to maintenance using the maintenance request system. Take soiled linens to the laundry department. Take care of internal customers (kitchen staff, maintenance staff, laundry staff, banquet servers, etc.) with the same concern you show guests.

Superior Performance Standards Demonstrate professional behavior within the property. Set up meetings, coffee breaks, banquets, and other functions promptly and attractively. Refresh function rooms as needed. Greet guests warmly as they enter the room. Be alert to safety procedures at all items. Know how to set up and operate audiovisual equipment.

Guest Packages: Banquet Setup Employee Expectations Offer to help receive, store, and ship guest packages. Write the appropriate information in the incoming mail logbook. Provide boxes, packing materials, tape, pens or markets, and label to guests who want to ship their material back home.

Banquet Department Equipment Bus tub Chafer China Condiments Decoy system Drip bucket Glass froster Glassware Hot box Linen roll-up Linens Oval tray Portable bar Ramekin Silverware Table skirt Tray jack

Section 16.1 Quiz