By: Shahd Ahmed Fernanda Mendee Pascual Garcia Speaking C Spring 2015

History  Cadabra 1994  Amazon 1995  Exotic and different  Seattle, Washington

President  Jeff Bezos  January 12, 1964  Princeton 1986  Computer science  Wall street, Fitel, Banker trust, and D.E.Shaw &Co.  Set up in his garage

Business  Retail and Consumer Merchandise: Online shopping to be Earth's most customer centric

Products  Bookstore  Electronics  Furniture  Jewelry  Toys  Apparel

Services  Amazon Web Services :  Lower costs  Storage &content delivery  Database  Analytics  Application services

Marketing  Digital Marketing  Customer satisfaction rating  Investment long-term market leadership

How big is the company  154,100 employee  13 market  over 90 warehouse in U.S.

Amazon’s successful  upon Jeff Bezos' vision and the four pillars of success:  Customer Centricity  Culture  Customer satisfaction  Excellent staff

Interesting Facts  Warehouses square footage  Logo smile  None customer service employees  Owns 10% E-commerce  Two days every two years ( customer service desk)

Outside business  Amazon Smile  register a charity organization

Customer’s Interview  How you purchased the company’s products or services? Six year customer Plenty of products Low price & free shipping Fits different budget  What is your opinion? It is a fear company Excellent customer service It guarantees one’s satisfaction