Revealing the mystery behind Georgi Tunev Telerik Corporation www.telerik.com.

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Presentation transcript:

Revealing the mystery behind Georgi Tunev Telerik Corporation

 Different names, same meaning:  Support Analyst  HelpDesk Support  Service Desk Analyst  HelpDesk Engineer  HelpDesk Administrator 3

 Common myths:  Boring  Repetitive  Not so important 4

 Skills  Reading Comprehension  Critical Thinking  Writing  Teaching / Instructing 6

 Abilities  Problem Sensitivity  Written Comprehension  Information Ordering  Inductive Reasoning  Deductive Reasoning  Complex problem solving 7

 Answering support tickets  Creating Demos  Maintaining documentation  Creating demonstration applications 9

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Questions?