Personal Safety. Legal Duty on Employers Health and Safety at Work etc Act 1974 Section 2(1) Duty on Employers to ensure so far as is reasonably practicable,

Slides:

Advertisements

Similar presentations

By Saadia Maqbool & Lubna Haque

Advertisements

De-Escalation and Pro-active Communication Skills

Workplace Bullying and Harassment Training and Legal Duties [Insert Presenter Name] [Company Name] [Date]

 An increasing number of health care staff are physically attacked or verbally abused by patients.  During , NHS trusts in England had one physical.

Add name of trust / organisation in box 1 and name of trainer in box 2. Delete THIS box.

NCI Interviewer Training “… Each person can take you into a new part of the world. For the person who is willing to ask and listen the world will always.

WORKER SAFETY. Why is worker safety important? ENVIRONMENTAL AWARENESS Office safety Outdoor safety and travel Making visits.

Preventing Violence at the Workplace

De-escalation Techniques

Interview Skills for Nurse Surveyors A skill you already have and use –Example. Talk with friends about something fun You listen You pay attention You.

Department of Health and Human Services Centers for Disease Control and Prevention National Institute for Occupational Safety and Health Caring for Yourself.

Communication Conflict/Anger Lesson One 6th Grade1.

Communication Conflict/Anger Lesson One 6th Grade1.

Basic Listening Skills S.A. Training by University Counseling Services Truman State University.

Non-Verbal Communication

Customer Care Body Language. Importance of Body Language.

EFFECTIVE COMMUNICATION

COMMUNICATION SKILLS SUMMARY Health OVERVIEW  Verbal Communication  Non-Verbal Communication  Written Communication  Aggressive Communication.

Aggressive behaviour increases during the Christmas period Drinking too much alcohol reduces tolerance and even the most mild mannered people can lose.

Non Verbal Communication Chapter 5. Terms to Know Body language Tone of voice Gesture Space Distance Eye contact.

Presented by Todd & Cue Ltd Preventing Workplace Violence © 2008, 2012 Zywave, Inc. All rights reserved.

Identifying and Dealing with Violence In The Workplace “The best protection is knowledge and awareness.” Brought to you by : The Housing Security Crime.

Workplace and Personal Safety “Staying Safe on Campus”

Leadership Skills Lunch and Learn Public Speaking

Maria Neophytou Communication And Internet Studies ENG270 – English for Communication Studies III

Roles and Responsibilities

Accommodation & Hospitality Services STAFF BRIEFING – No 8 Personal Safety.

UHealthSmokeFree.com Area Health Education Center ahectobacco.com Tobacco Cessation “Care-frontation:” Communication Techniques for UM Ambassadors.

© Business & Legal Reports, Inc Alabama Retail is committed to partnering with our members to create and keep safe workplaces. Be sure to check out.

Managing Difficult Behaviors of Clients with HIV and Mental Illness Columbia University HIV Mental Health Training Project, a regional resource for the.

Safety Induction to the Lift & Escalator Industry Part 9 – Legal Obligations Part 9 – Legal Obligations.

SITXCOM003A Dealing With Conflict Situations

Communication Additional Notes. Communication Achievements 7% of all communication is accomplished Verbally. 55% of all communication is achieved through.

Mosby items and derived items © 2011, 2006 by Mosby, Inc., an affiliate of Elsevier Inc.

Worker Focused Safety Program Violence in the Workplace Worker Training Module 2.

Key Advice for NQTs 1. Help is at Hand Mentor, line manager, NQT/New Teacher Induction Tutor 2009 – 16 failed, 26,790 passed Schedule in meetings – be.

Draft Guidelines on Assaults for Schools INTO Special Education Conference Croke Park, 8 th December 2012.

Passive, Assertive, and Aggressive communication styles

Think of a success you have had in the past week – large or small. Share it with a partner. STARTER TASK PERSONAL SUPPORT LESSON –DEVELOPING SELF 1.

TRAINING COURSE. Course Objectives 1.Know how to handle a suspected case 2.Know how to care for a recognized trafficked person referred to you Session.

Nonverbal Communication By: Lauren Bates. Voice  Keep it low and relaxed  Avoid a soft or wavering tone  Your voice carries you message  Allow people.

OFFICE OF BEHAVIORAL HEALTH Introduction to Crisis Intervention and the Role of Communication LOUISIANA DEPARTMENT OF HEALTH AND HOSPITALS.

Workplace Aggression and Violence – Prevention and Management of patients / relatives / visitors with Aggressive Behaviour.

Verbal and non verbal strategies De-personalise the issue Why take the flak for something out of your control?If you have no influence over an issue then.

Styles of Communication. Every time we speak, we choose and use one of three basic communication styles: Assertive Aggressive Passive.

Workplace Violence With Craig Bidois. “any incident in which an employee is abused, threatened or assaulted by fellow employees or by a member of the.

Lone Working – Good Practice Marie Foster Early Years Safeguarding Officer.

Health and Safety at Work. Health and Safety at Work Act 1974  Employers have a duty to ensure the health, safety and welfare of the employees as far.

Dealing with aggressive behaviour A guide for staff University of Aberdeen Estates Section Presented by Risk Trainer (V+A) NHS Grampian.

Health Care Workplace Violence “Any physical assault, threatening behavior, or verbal abuse occurring in the workplace.” —The National Institute for Occupational.

Working with strong emotions: ANGER. Please define: 1. Anger 2. Aggression 3. Violence 1. Anger 2. Aggression 3. Violence How are they different? And.

SC1 Promote Communication (1) © Laser Learning Limited 2010 under licence to Pearson Education Limited. Printing and photocopying permitted BODY LANGUAGE.

Add name of trust / organisation in box 1 and name of trainer in box 2

Dealing with Difficult People

Violence in the workplace K-12

Violence and Bullying 7th Grade Health.

Self-Assessment 1 Rate these active listening skills as either:

MASTERING CONFLICT DE-ESCALATION

Outcome 2 At the end of this session you will:

Preventing Violence at the Workplace

HIGHFIELD LEVEL 2 AWARD in conflict management (600/0670/5)

Health and Safety Staff meeting 9/7/18.

Listening Skill Pertemuan ke-3.

By Saadia Maqbool & Lubna Haque

Health and Safety Guidelines for Lone Working.

WORKING WITH COLLEGUES AND CUSTOMERS

Tips for Effective Presentations

Welcome to our Managing Challenging Behaviour Training

Presentation transcript:

Personal Safety

Legal Duty on Employers Health and Safety at Work etc Act 1974 Section 2(1) Duty on Employers to ensure so far as is reasonably practicable, the health, safety and welfare of all employees.

Definition of violence Physical force exerted for the purpose of violating, damaging or abusing another person.

Definition of Aggression Offensive or hostile attitude, threats, gestures or intimidation.

Which in your opinion is worse ?

Which would you be most likely to report ?

What makes us / our customers angry ? Poor service Red tape Silly rules Behaviour of others Perceived incompetence Perceived injustice Unreasonable rules Timeframes

Non verbal signs of aggression Tense, agitated, restless body movements. Eye movement increases, intense eye contact. Change of complexion, grinding jaw. Arms folded, rapid movement or sudden position change. Clenched fist, tapping fingers on desk etc. Foot tapping, moving around. Standing on tip toes, expanded chest.

Verbal Signs of aggression Pitch and volume changes. Raised voice or muttering. Change in pace of speech delivery. Abrupt replies. Patronising speech. Sudden or unnatural quiet. Name calling, swearing or provocative tones.

Personal Safety Scenarios Conducting a home visit during working hours Conducting a home visit on your way in to work Conducting a home visit on your way home 1:1 meeting with a customer in an interview room

Reducing the Risks Avoid confrontation. Ensure there are adequate ‘buddy system’ arrangements. Review security and safety arrangements at work eg. for 1:1meetings etc. Plan journeys and stick to appointment times – let people know if you are delayed. Carry your work / personal phone at all times and consider whether you should carry a personal ‘panic alarm’. Make sure there are risk assessments at work for lone working, home visits etc. Don’t enter a house if the person you are expecting to see is not there.

Diffusing situations Maintain self control. Signal non aggression – eg. relaxed posture. Request the behaviour to stop – eg. please don’t swear. Acknowledge that you have received the message eg. I can see that Express concern. Remind the aggressor what they stand to lose or gain – eg. appointment with someone else / police involvement etc. Divert the attention or energy – eg. to their companion etc. Distraction – eg. colleague with an urgent call for you. Follow established procedures in your workplace. Leave.

Reference RMBC Personal safety guidance Model personal safety risk assessments