SOCIAL DEVELOPMENT | Nigerian Innovations in ICT for Social Accountability New Media and Governance Conference Abuja 14 th May 2012 Presentation by Caroline Sage, Senior Social Development Specialist, World Bank.

WB Support to Government of Nigeria Objective: To test innovative ICT-enabled approaches to enhancing informed, inclusive and accountable relationships amongst the state, service providers and citizens in Nigeria. Policy Dialogue on Open Government at Federal and State levels -Open Data -Budget and Expenditure Tracking and Reporting -Citizen’s Information Center Mainstream ICT applications for Social Accountability into existing programs and projects - NSHPIC - Fadama III - Crime and Violence Prevention and Urban Upgrading

Ideas behind the Initiative: Provide common platform for strengthening of citizen- state-service provider relationships Leverage existing projects and partnerships Reframe understandings about ICT and Social Accountabtility Facilitate learning and innovation while ensuring effectiveness at scale

Open Government Framework Policy dialogue on OG with MDAs and CSOs Survey on data demand/ supply by MDAs and CSOs Identification of platforms and priority activities Support to DoICT in costing of OG Initiative Milestones for proposed eGov/ trans pillar - Edo DPO Open Budget/ Spending Open Data Portal Monitoring Serv. Delivery Citizen Eng. platform

ICT for SA in NSHPIC and FADAMA Institutional analysis of NSHPIC and FADAMA III to indentify the most effective way of integrating citizen feedback Assessment of stakeholder roles, responsibilities and incentives to report / take action and respond to feedback Assessment of beneficiaries’ capability to use cell phones for reporting, (access to handsets, network and capability texting) Identification of relevant CSO’s to facilitate implementation Development and iterative testing of citizen engagement models and SMS – based system for citizen verification of different levels of service delivery

System Interactions NSHPIC and FADAMA III ICT for SA in NSHPICICT for SA in FADAMA III Local Government State-level Government BENEFICIARIES 2 In theory, user sends complaints to the WDC 3 Local government verifier reviews and reports on the clinic 1 User visits her local clinic seeking medical care Current Feedback System Proposed Feedback System Proposed Senders Proposed Receivers Proposed Additional Receivers Current Feedback System Proposed Feedback System Proposed Senders Proposed Receivers 1 Service provider offers unsatisfactory service to user 2 User group submits feedback to FADAMA 3 FADAMA enforces compliance Proposed Additional Receivers FADAMA MANAGEMENT COMMITTEE CLINIC

ICT for C&V Prevention and Urban Upgrading Approach to empirically based policy responses to crime and violence Multi stakeholder Committee (MDAs, police, civil society and academia ) to enable cross- sectoral decision making Policy Dialogue Geographic mapping of pilot area and identification of key landmarks, including citizen generated data Citizen-Based Inf. System Development of basic IMS for incidents of crime and violence Training of staff in police stations on use of IMS Information Management System-Police

Using and combining Citizen generated information and data to inform policy making Include citizens perceptions on geography of C&V in mapping process Dev. of web-based platform to capture real time citizen reports on events and perceptions Citizen Based Inf. System Development of web- based IMS for the Police Capacity building on information collection and management for C&V prevention IMS- Police Integration of different inf. systems into web-dash board Formalization of Multi - stakeholder committee Capacity building on use of information system SSE with LAC on empirically based policy responses for C&V prevention Support for systematizing and introducing other relevant sources of data Policy Making

Lessons Learned (so far) ICT-based SA mechanisms are a viable option for Nigeria given existing access and capacities However, development of effective ICT for SA mechanisms requires a deep understanding of institutional structure and incentive systems Approaches dependent on extensive policy dialogue and capacity development have the potential to have much broader reaching impacts than project based approaches, but results are much slower and more at risk from political changes etc There is enthusiasm and a large demand from citizens and government for ICT- based SA mechanisms, as well a a range of potential options for scale-up, adaptation and replication

SOCIAL DEVELOPMENT | ICT for SA in FADAMA III Demo Scenario You are a member of the Wamba District Yam Growers Farmer User Group. The Fadama program has promised you a below market rate on fertilizer if you buy it with funds from the FUG’s bank account. It is a few days away from planting and you haven’t received the money for the fertilizer. You remember being trained on a system that let’s you SMS problems you have with Fadama to the people running the Fadama program. You walk to the FUG center where a poster about the SMS is hanging.

SOCIAL DEVELOPMENT | Get your voice heard about FADAMA! Text “4783” to FREE! 4783

SOCIAL DEVELOPMENT | Instructions The number 4783 is the number assigned to your FUG. It lets the system know which FUG you belong to and where that FUG is located. All you need to do to start is SMS the number “4783” to the phone number of service. (This will be a shortcode in the future.) The system will respond with questions. Send the number that corresponds to the answer to the question back to the phone number of the service.

SOCIAL DEVELOPMENT | Message Flow