Overview Module Preview This PowerPoint provides a sample of the Overview Module PowerPoint. The actual Overview PowerPoint is 44 slides. The sample demonstrates the types of interactive activities included in the Overview Module. Each slide is included in the Participant’s Guide and the Facilitator’s Guide. There are embedded videos in the presentation as well as some live links.

Organizational Continuous Improvement Using System’s Philosophy

Purpose and Outcomes Purpose Outcomes Engage learners in a discussion to begin development of an Organizational Profile in order to apply the System’s Philosophy and principles to the organization’s continuous improvement framework. Outcomes Increase knowledge of Baldrige criteria used in a System’s Philosophy for continuous improvement. Examine key areas of Baldrige criteria to develop clear understanding of a System’s Philosophy. Begin development of an Organizational Profile in order to begin using a System’s Philosophy with the improvement process.

Understanding Why

Baldrige Improvement Terminology It is important for alignment, integration, and improvement that there is a shared understanding of common improvement terms. With a partner, review three or four improvement terms provided and develop an example from your own organization. Share your examples with the larger group. You may have questions about the concepts on the definition sheet. Write them down and post them on the Parking Lot poster for sharing later. Your questions will be addressed in the next session. Parking Lot Organizer

Overview Assessment Have each individual take the quick Overview Assessment by responding to the statement with green if all of the statement is true and red part or none of the statement is true. Share and discuss your individual responses with a small group of colleagues. Discuss those statements where there is disagreement within the group. Share as a whole group what your group agrees with and the disagreements you have discovered. Think about the disagreements as a starting place for improvement and keep having conversation on your areas of disagreement. Overview Survey

Partner Dialogue 45-30-15 Dialogue Partner A (45 seconds) Provide why continuous improvement in organizations has fallen short in producing desired results. Partner B (30 seconds) Describe what might be important using the System’s Philosophy with your current continuous improvement efforts. Partner A (15 seconds) Provide a conclusion based on your conversation.

System’s Philosophy The System’s Philosophy requires organizations to self-evaluate every system within the organization from the largest to the smallest system using the lens of the seven criteria. The System’s Philosophy engages an organization in examining its systems for alignment, integration, and improvement for the purpose of meeting the mission and moving toward the vision of the organization. The System’s Philosophy can be used with any continuous improvement strategy or framework – it makes it more effective.

Big Seven Gallery Walk Discuss with your small group the concepts you would expect to find under the listed criteria posted at various areas in the room (Leadership, Strategic Planning, Customer Focus, Workforce Focus, Operational Focus, Measurement, Results). Rotate back to your original criteria and read the comments provided by the other groups. Synthesize the comments and share with the larger group your summary. Review the articles leadership, strategic planning, ustomer focus, workforce focus, operation focus, measurement, and results. This will be completed as a jigsaw.

Understanding Your System Developing an Organizational Profile (OP) will require deep and on-going conversations to assist in developing the most effective approach to your improvement planning. An OP is an essential improvement tool and is always a work in progress. The components of the OP are: Organizational Description Educational Programs and Service Offerings Vision and Mission Core Competencies Workforce Profile Assets Customers Requirements Competitive Changes Comparative Data Strategic Context (Strategic Challenges and Strategic Advantages) Performance Improvement System