June 07Oxford Consultancy Exchange Tower Tenant Satisfaction Survey

June 07Oxford Consultancy Objectives To establish levels of satisfaction with current facilities offered at Exchange Tower To gauge levels of interest in potential facilities

June 07Oxford Consultancy Methodology 395 interviews carried out between 5 th and 7 th June 2007 –Interviewers based at entrances during the morning and in the atrium during the day –Visits to tenant offices

June 07Oxford Consultancy Where do you normally get your lunch? Base: All Responders

June 07Oxford Consultancy Bring from home: Overall30.6% Administration Level40.6% Eat in at ‘The Orangery’ : Overall4.6% Senior Management Level8.0% Where do you normally get your lunch?

June 07Oxford Consultancy How much do you spend on your lunch daily? Base: All those not bringing their lunch from home

June 07Oxford Consultancy What do you normally do on your lunch break? Base: All Responders

June 07Oxford Consultancy What do you normally do on your lunch break? Take a short break and eat at desk: Overall 51.9% Senior Management Level 52.0% Middle Management Level 55.0% Eat in Staff Canteen : Overall 10.6% Administration Level 13.77% Eat at ‘The Orangery’: Overall 5.1% Senior Management Level 9.3% Got to Canary Wharf to eat: Overall 7.9% Senior Management Level 10.7%

June 07Oxford Consultancy What would you like to do at Exchange Tower? Base: All Responders

June 07Oxford Consultancy What would you like to do at Exchange Tower? Go to the Gym: Overall30.6% Administration Level 34.1% Non-Food Shopping : Overall32.2% Administration Level37.7% Food Shopping: Overall29.4% Middle Management Level35.2%

June 07Oxford Consultancy Thinking about what’s currently available at Exchange Tower, please rate the following: Base: Those who have used the facility Very PoorGoodVery GoodPoorD/K or No Opinion 1 of 2

June 07Oxford Consultancy Thinking about what’s currently available at Exchange Tower, please rate the following: Base: Those who have used the facility Very PoorGoodVery GoodPoorD/K or No Opinion 2 of 2

June 07Oxford Consultancy Are there any comments you’d like to make about the current facilities at Exchange Tower? (Unprompted) Base: All Responders

June 07Oxford Consultancy Which of the following would you be interested in seeing at Exchange Tower? (Prompted) Not InterestedInterestedVery InterestedD/K or No Opinion Base: All Responders 1 of 2

June 07Oxford Consultancy Not InterestedInterestedVery InterestedD/K or No Opinion Base: All Responders Which of the following would you be interested in seeing at Exchange Tower? (Prompted) 2 of 2

June 07Oxford Consultancy New food operators interested in (Unprompted) Base: All Responders

June 07Oxford Consultancy What further eating and drinking facilities would you like to see at Exchange Tower? (Prompted) Not InterestedInterestedVery InterestedD/K or No Opinion Base: All Responders

June 07Oxford Consultancy Are there any other facilities that you would like to see at Exchange Tower? (Unprompted) Base: All Responders

June 07Oxford Consultancy Are you aware the smoking room will close as from 1 st July? Base: All Responders Would you use an external smoking shelter if it were provided?

June 07Oxford Consultancy Key points Although tenants are not dissatisfied with The Orangery, only 13% are using it on a regular basis. When prompted 79% said they wanted a new food operator. Over half the people interviewed only take a short break and eat at their desks. Most of those people buying their lunch spend less than £5 Without being prompted, 10% of everybody interviewed said that they would like a Pret A Manger at Exchange Tower. When prompted, all potential eating & drinking options received a similar level of interest, apart from fast food which two-thirds of people said they did not want. All other facilities at Exchange Tower receive high proportions of positive ratings apart from the shower areas. The most requested potential facilities were a coffee operator (60%), a gym (72%) and a new food operator (79%)