1 Created By C. Standerwick Patient Participation Group Year 1 Patient Survey ResultsPatient Survey Results PPG SuggestionsPPG Suggestions Future PlansFuture Plans Wembley Park Drive Medical Centre

ACTION PLAN 2012 Recommendations made by the PPG - Mrs H was a Food technician so would like to maybe be a speaker in the summer when kids on holiday re nutritional food. - all members of the group for ideas re topics we can use as topics for our awareness day. - Invite patients on a cost awareness day & have some speakers i.e. Diabetic (strip costs ect). - 2 people at the desk & not 1. - Prescription collection time maybe in our quieter time 1-3pm. - What about allocated desks with big signs above each desk saying which desk doing what. - 2 Boxes 1 for Drop off specimens & another for drop in script request at main reception with big headings. - Get another label printer for front desk so hand out labels bags & specimen bottles. - Set a day for registration morning & evening to a) slow the intake & b) reduce the chaos at desk.

Patient Information for changes Upgrading reception No.19 Wembley Pak Drive to improve confidentiality. At present we only have a desk unit. health awareness afternoon on nutrition with parents with young children Effective reception to direct patients to the correct receptionist Specimen drop of boxes Extra receptionist to help on the front desk to reduce ques