A Comprehensive Plan for Student Services

Northeast Wisconsin Technical College Two-year technical college in Green Bay, WI Established as a vocational school in 1913 Serve approximately 43,000 students annually over 9 counties in Northeast Wisconsin Campuses in Green Bay, Marinette & Sturgeon Bay Offer over 70 Associate Degree and Technical Diploma programs 93.5% of our graduates find employment within 6 months of graduation 2

A Vision for Change Referendum – April, 2001 Doubled the square footage of the college (approx 1,000,000 sq ft) New Student Center – April, 2004 (113,605 sq ft) Developed a “One-Stop” Student Services model Follow-up from student satisfaction surveys indicated a need for more intrusive academic advising Development of NWTC Academic Advising model 3

Student Services Org Chart 4

Student Centered Mindset One-Stop Environment Customer-centered Redesigned processes Generalists/Specialists Train front line staff so they can answer 80% of questions Resolve the situation on-the-spot without sending the student somewhere else 5

6 Enrollment Services Org Chart

Technology Electronic Imaging Web-based Student Self Service Telephone Tracking Instant Messaging Degree Audit 7

NWTC Call Center 8

Profile of NWTC Program Student Average student age of 25 (18-24 is 46% of population) 60% female, 40% male 9% minority 65% receive financial aid 64% are pursuing associate degrees 97% of graduates are employed in Wisconsin Median annual starting salary of $31,092 9

Former Student Success Org Chart 10

NWTC Academic Advising Model 11 Application Inquiry, or Enrollment Program Ready? Counselor Advisor NO YES

Transition of Roles Counselor Roles Admission information Transfer of credit analysis Career assessment interpretation Undecided students exploring programs Referrals for personal or academic concerns Registration for undeclared students Student development workshops Advisor Roles Program information Credit by exam/life experience Registration for program students Graduation audits Intrusive calls and s to assigned students Contact with academically at-risk population Make referrals Student development workshops 12

Current Student Success Org Chart 13

Counseling / Advising Statistics

Beginning the Odyssey… New manager selected April, 2006 First 6 advisors started July, 2006 Selection criteria Training of advising team Internal professional development focus NACADA Summer Institutes The “Matrix” Marketing of Advising program Web presence Brochure Faculty in-service & newsletters Classroom visits and introductory letters 15

Implementation… Partnership with Learning Choose programs to assign to advisors Identify major needs within program areas Serving on program advisory committees Participation in divisional in-service & faculty team meetings. Partnership with Enrollment Services Participate in new student orientations Assign advisors to students in PeopleSoft Send introductory advisor letter to students Collaborative effort to monitor student progress toward graduation Utilization and refinement of degree audit and analysis database Calendar access to all Welcome and Call Center staff 16

Advising at NWTC Advisors phased in over a two year period Assigned to over 50 of the college’s 70 academic programs with approximately 6500 students Visit regional learning centers 2-3 times per month May spend one full day per week in the assigned division Intrusively advise students with at-risk indicators Assist with recruitment activities on and off campus Hold Student Success developmental workshops Provide advising presence in the Multicultural Center students a minimum of three times per semester Weekly team meetings and bi-weekly meetings with Counseling Full team trainings and retreats 17

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Advising Assessment Creation of Mission statement Creation of Syllabus Development and facilitation of student and staff surveys College IT report on program success is in development NACADA Assessment Institute Future team action plans built upon assessment needs – needs to be a focal point for division 19

Student Survey Results – spring % of students agreed or strongly agreed that their advisor assisted them in appropriate course selection 98.4% of students agreed or strongly agreed that their advisor was genuinely interested in their academic progress 97.3% of students agreed or strongly agreed that their advisor gave them accurate program information 98% of students agreed or strongly agreed that their advisor is a good listener 98% of students agreed or strongly agreed that if they ever had a question about their education they would go to their advisor for assistance (254 Responses) 20

Early returns on Advising Improved student service Improved partnerships with Learning and other teams Defined roles/responsibilities of staff Assigned program expertise Energized, creative staff Administrative support for Advising Of course, questions still remain… Budget constraints? Community needs? Undeclared student population, other special interests National visibility and involvement – NACADA 21

Questions? 22