Unit 1 communication in health and social care

Why are good communication skills are vital in health and social care?

Forms of communication p1 You must produce clear easily understood information on the following include images and diagrams and a description of the communication. Verbal- formal, informal, one to one, group. Explain what they look like, how they differ and examples of when they would be used in health and social care Non verbal- body language-expressions, proximity, touch, tone of voice, hand gestures etc Signs, symbols and pictures Written communication-email, text, letters social networking, new papers memos Research, and describe lip reading, makaton sign language-give examples of basic sighns, braille, technological aids and human aids. Include a description of each, images, identify when it would be used and how it helps communication. Explain why it is important to use these i H ealth and social care.

p1 Types of Body Language

Examples of body Language Positive body language Negative body language These people are facing away from each other, the are leaning away. The girl has her arms folded across herself in a defensive way. Their facial expressions are indicate that they are unhappy.

The communication cycle p1 Annotated diagram

Communication p1 Communication that helps a good relationship Communication that hinders a good relationship

p2 Barrier- using Slang/acronyms Teenager is using shortened words , text talk and slang words which the OAP is not familiar with, She can not understand the information she is being given. To over come the barrier- Formal communication could be used, this would mean that slang words would be avoided and the message could therefore be understood.

p2 Barrier- Health issues She is in pain, this is effecting her concentration and ability to communicate effectively, her pain may mean the information she says a little confused, the doctor will not be able to understand what is being said. To overcome the barrier- Be patient and calm, let the service user know they can take heir time to explain their symptoms. Paraphrasing could be used to repeat back what a person has said to ensure that you have understood the message. Closed questions could be used to keep the conversation short and simple to make it easier for the patient. Make them feel at ease and that help is at hand. This should calm them. Clarify points at a later date when the pain has subsided.

p2 Barrier to effective communication (Which heading) What problems are they facing? How could these barriers be overcome? Sensory deprivation Foreign language Jargon/slang Dialect Acronyms Distress Emotional difficulties Health issues Environmental problems Misinterupritation of message Aggression p2

Prepare for a one to one conversation Plan the conversation that will be done over the phone Record the conversation You will need to give information Use listening skills Use appropriate language Assess your own verbal skills Suggest ways you could improve next time.

Communication skills Notes Using an appropriate tone of voice Making the person feel at ease talking turns in group conversation, allowing time to talk and not interrupting Using conversation cycle and active listening Encouraging the other person by making sounds Speaking clearly Using appropriate language Asking questions for clarification Showing empathy pace

Barriers I encountered Why it caused problems How barriers could be overcome Possible barriers Sensory deprivation Foreign language Jargon Acronyms Cultural differences Distress Emotional difficulties Health issues Environmental problems Aggression P3/m2

Prepare for a group conversation Plan the conversation that will be recorded Decide on a topic Research the topic Record the conversation Note down the skills you intend on using-assertion, verbal skills, timing, active listening, effective body language, tone of voice, pace, proximity Assess your own verbal and non verbal skills to communicate effectively Evaluate the strengths and weaknesses of the verbal and non verbal skills Suggest ways you could improve next time. p3

Preparation for group conversation Title of chosen topic .......................................................................................................................................... Introduction .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... Points to remember for the conversation ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ Conclusion, drawing the conversation to a close Skills I will need to use throughout the conversation

Transcript of the group conversation.

Example Transcript of the group conversation Teacher-Hello, this is the Hadrian health and social care class and today we are going to have a group conversation about the morel issue of plastic surgery. Should we grow old gracefully or is plastic surgery a good idea? Fatima- I think it’s a bad idea because It might effect people’s lives. Teacher- In what way might it effect their lives? Micheala-I think plastic surgery is not needed. Somia They could have the plastic surgery and regret it or the operation could go wrong. They have been some horrible pictures in the papers for example Lesley Ash and her over sized lips. Fatima-There have been some horrible cases, we have seen some plastic surgery disasters and some people that have taken it to the extreme such as Michael Jackson. Natalia- some people have said that they have got addicted to it. Hannah- I think that it’s good, it improves people’s lives as they feel and look better. If people don’t like the way they look it gives them an option to be able to change it. It will improve their confidence and most people are happy with the results. I think Katie Price looks better for it and she’s made her career out of it. Natalia- In a way it’s good and bad. Teacher- In what way? Natalia- Some people like it so want to have it. If they want to have it and will feel better then that’s fine. It’s good when people really need it for example if someone has been scarred or burnt. Somia- In these cases I agree it’s good to offer to patients. Fatima- me too, I think plastic surgery should be used after serious injuries to improve scarring and damage to the face and body. This will improve their confidence in public and help them to recover and socialise after the accident. Micheala- I do. Hannah- I think it’s up to the person having it done. It’s their body and they can look how they want, even if they don’t have scarring it’s ok to have it, they’re paying for it. Natalia- sometimes people want boob jobs because they have big ones that give them back ache or really small ones. I think if it makes them feel better it’s ok. Hannah-Yes I do too. Somia- When it’s done for vanity I don’t think it’s a good idea. They may not like the changes to their body or they might have felt pressure to have this done to look a certain way and conform to a stereotype of beauty. I don’t think it should be done for vanity just to try to create the look of a model but in cases where a person has scarring I think it is good. Teacher- so do you think Gok Wan is correct in promoting a healthy body image and encouraging people to love the bodies they have? Somia I think people should be happy with their bodies as they are. Micheala- I think that having plastic surgery is not good, you should be happy to look like yourself.

Notes Communication skills Using eye contact Using facial expressions Using an appropriate tone of voice Using other aspects of positive body language Making the person feel at ease talking turns in group conversation, allowing time to talk and not interrupting Using conversation cycle and active listening Encouraging the other person nodding, making sounds Speaking clearly Using appropriate language Asking questions for clarification Showing empathy pace proximity

Barriers I encountered Why it caused problems How barriers could be overcome Possible barriers Sensory deprivation Foreign language Jargon Acronyms Cultural differences Distress Emotional difficulties Health issues Environmental problems Aggression P3/m2

Evaluation of my interactions Barriers to effective communication in my interactions. Strengths and weaknesses of my interactions Verbal Non verbal