More Than Hospital At Home David Meldrum, CEO Advanced Community Care Association.

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Presentation transcript:

More Than Hospital At Home David Meldrum, CEO Advanced Community Care Association

Referral Conditions

SA Service Providers “Infinite Workforce” Service Type No. of Providers July 2006 Nursing8 Personal Care20 Equipment8 Home Support20 Respite27 Transition and other exit points4 Accommodation19 Allied Health50 Mental health specific6 Aged care specific12 Ethno- specific5 Meals and meal preparation10 Other service types – incl transport, support groups,local government 100

Date Total Referrals Total Calls Average No. of Calls Per Referral Average Talk Time Per Referral Jan :47:16 July :49:51 July :14:56 July :15:58 ACCA Contact Centre Growth in Activity * July 2006 time taken to accept referral 3.09 mins

Single Entry Point (SEP) and Infinite Workforce Model SEP Assessment (complex cases only) Service delivery Accountability to all users Referrers Funders -reporting Providers -feedback (+ payment) Referrers - service feedback Development Promotion Projects Feedback 100’s of quality providers “Infinite Workforce” Web based access to data base Access - phone, fax or web-based 1 st call Assessment & Resolution Services arranged Real time data entry

To make a serious impact on hospital activity Referrers know how to use your system IT connects all the key players Minimum eligibility criteria – get underway Minimal additional assessment -get underway An infinite workforce Linkages to on-going care – CDM, long term community care Topping up existing services and systems

Member Referrer Phone Calls Referral Forms Faxes Assessment Prioritising Arrange Services Deliver Services X X X X X

David Meldrum

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