Information Technology Management NARUC/NERC Regulatory Partnership 2012.

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Presentation transcript:

Information Technology Management NARUC/NERC Regulatory Partnership 2012

2 CURRENT DATABASE NARUC/NERC Regulatory Partnership 2012

3 Work Area

NARUC/NERC Regulatory Partnership Pending Cases

NARUC/NERC Regulatory Partnership Complaint Form

NARUC/NERC Regulatory Partnership Reports

NARUC/NERC Regulatory Partnership Complaint Time Overview Report

NARUC/NERC Regulatory Partnership Complaint Listing Report

NARUC/NERC Regulatory Partnership Utility Adjustment Report

NARUC/NERC Regulatory Partnership Average Completion Time Report

11 NEW DATABASE NARUC/NERC Regulatory Partnership 2012

12 Outlook View of Dashboard

NARUC/NERC Regulatory Partnership Outlook View

NARUC/NERC Regulatory Partnership Outlook View of Cases

15 Outlook View of Cases

16 Complaint Form

17 NARUC/NERC Regulatory Partnership 2012 Selecting Utility Company

18 NARUC/NERC Regulatory Partnership 2012 Selecting Contact

19 NARUC/NERC Regulatory Partnership 2012 Enter New Contact Information

20 NARUC/NERC Regulatory Partnership 2012 How to Add Activities

Adding an Activity - Letter 21 Top half of screen

Adding an Activity - Letter 22 NARUC/NERC Regulatory Partnership 2012 Bottom half of screen

23 NARUC/NERC Regulatory Partnership 2012 Opening Document/Attachment

NARUC/NERC Regulatory Partnership Left half of the screen Closed Activities

25 Right half of the screen NARUC/NERC Regulatory Partnership 2012 Closed Activities

26 NARUC/NERC Regulatory Partnership 2012 Adding an Activity - Top half of screen

Adding an Activity NARUC/NERC Regulatory Partnership 2012 Bottom half of screen

28 NARUC/NERC Regulatory Partnership 2012 Adding an Activity – Phone Call

29 NARUC/NERC Regulatory Partnership 2012 Resolve Complaint

30 NARUC/NERC Regulatory Partnership 2012 Resolve Complaint

31 NARUC/NERC Regulatory Partnership 2012 Closed Activities

32 NARUC/NERC Regulatory Partnership 2012