Communications Skills (ELE 205) Dr. Ahmad Dagamseh Dr. Ahmad Dagamseh

CHAPTER 6 TEAM WORK

3Outline 1. Team work definition 2. Team work benefits 3. Factors of effective team 4. Stages of Team development 5. Positive Team skills 6. Team Work tools

4 What is Team Work?  A team is a collection of interdependent individuals who work together (over a period of time) to achieve a common goal.  The team sometimes refers to committees or task forces in certain organizations.  Generally, human being gravitates toward groups; Ex. We play sport in groups, worship in groups etc…

5 Team Work benefits 1. Morale among workers tends to be higher and absenteeism is less. 2. Customer satisfaction increase since team focus on ways to improve the quality of products. 3. Teams make decisions, solve problems, provide support, accomplish missions, and plan their work.

6 Team size  Small groups (Disadvantages & Advantages). –Interact more with each other and easier to coordinate their efforts –More motivated, satisfied, and committed –Easier to share information –Better able to see the importance of their personal contributions  Large groups (Disadvantages & Advantages). –More resources at their disposal to achieve group goals –Enables managers to obtain division of labor advantages –Problem of communication and coordination –Lower level of motivation –Members might not think their efforts are really needed

7 Factors for effective Team 1) Clear goals. 2) Qualified team members (Ex. technical experts, problem solvers, good communication skills and trained in team work process). 3) Commitment to excellence (i.e. achieving the goal). 4) Outside (others) recognition (not only self satisfaction, team need to receive management recognition ). 5) Collaborative climate (rapport ( ألفه ) with one another, honest and trust).  To enhance the climate members need to feel valued.  A collaborative climate develops when members experience interdependence.

8 Stages of Team development A) Form stage  Identify the strength and weaknesses (members capabilities, roles). B) Norm stage  Clarifying goals, then assigning tasks (i.e. Who will do what, when and how, etc...). C) Work stage  To begin substantive (real or core) work on their goals to complete the task. D) Storm stage  Resolve any disagreement that may occur. E) Perform stage  The assigned tasks were completed and ready to present the work.

9 Positive Team skills 1.Accountability and responsibility. 2.Trustworthiness. 3.Spirit of cooperation. 4.Respectfulness. 5.Enthusiasm ( حماس ). 6.Willingness to resolve conflicts.

10 Positive Team skills 1. Accountability  Being responsible, Team member need to be clear on their responsibilities to assure one another that they can be counted on. 2. Trustworthiness  Trustworthiness results when members are accountable however trust is built when members open and honest with each other. 3. Spirit of cooperation  Cooperation is generated when members are willing to be flexible, open minded and able to compromise when necessary.

11 Positive Team skills 4. Respectfulness  Respect is evidenced when members given the opportunity to voice their view. 5. Enthusiasm  When team members approach their work with interest and enthusiasm they set in motion an energy that keeps them focused and on track. 6. Willingness to resolve conflicts  Effective team have variety of strategies to resolve conflicts while keeping relationships intact.

12 Team Work Tools A) Organize the team B) Members and leader responsibilities C) Employ Problem Solving Approach (PSA) D) Communicate team progress

13 Team Work Tools A) Organize the team:  Recruiting ( تجنيد ) (voluntary, member have the choice, num. of participant 5 to 7).  Training the members: - All members need to understand the company’s philosophy and goals. - Members should be offered suggestion for maximizing their productivity. - Each team needs to be given clear direction as to it’s purpose).  Identifying roles: (The role which each member should play).  Selecting meeting format: (How often they will meet, when they will meet in order to accomplish their assigned task).

14 Team Work Tools  Determining a team assessment method: (Teams do a quick check of their performance).  Identifying methods of conflict resolution. (substantive ( موضوعي وثابت ) or personal). B) Members and leader responsibilities: -Members should attend, prepare, stay involved and adhere to the meetings. -Leader should set the meeting agenda, encourage participants, keep discussion on track, clarify, summarize and facilitate problem solving.

15 Team Work Tools C) Employ Problem Solving Approach (PSA): - Define the problem  Getting a clear understanding of the problem they are facing. -Analyze the problem  Team members explore the problem in greater depth. -Establish criteria for a solution  Prepare a list of requirements that a solution must meet. -Consider possible solutions  Generate as many solutions as possible. -Select a solution  Examine the solution in steps. -Implement the solution  Occurs after the team has a detailed plan for putting their proposed solution into effect.

16 Team Work Tools -Follow up the solution  Evaluate the success of the solution after it has been implemented. D) Communicate team progress: - Keeping records of their work as it progress, they need to document each meeting for the benefit of themselves and maybe for those outside the group. - Documenting the meeting includes: the date, place, meeting minutes, members, members that absent, topics that discussed, decision made, and follow up action required and signature of member who prepared the minutes ( المحضر ) (which should be clear, concise, accurate and easy to read).

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