Crisis & Hostage Negotiators Diverse Skills For Diverse Emotional Settings Jeff Thompson | Research Scholar | Columbia University Law School.

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Presentation transcript:

Crisis & Hostage Negotiators Diverse Skills For Diverse Emotional Settings Jeff Thompson | Research Scholar | Columbia University Law School

Questions What is it called? Why? Role of emotions? How does a negotiator respond?

FBI Says: Instrumental Expressive

Situations Are Known For: Stress Anxiety Tense Unpredictable Lack of Information Emotionally driven

Emotions Rational

Negotiating With Terrorists “Negotiation is seen as a mechanism for influencing other parties’ perceptions and goals.” -Fauré & Zartman

Strategy: Behavioral Change Stairway Model Active Listening Empathy Rapport Influence Time Veechi et al., Aggression and Violent Behavior (2005)

Strategy: Charisma: Ability to influence, persuade, guide Professionalism: Having the skills and knowing when and how to use them Rapport: Mutual understanding, positivity, & coordination

Emotions IdentifyMatchShift Hammer (2007). Saving Lives: The S.A.F.E. Model For Resolving Hostage & Crisis Incidents

Active Listening Skills Emotional Label Reflect/Mirror Paraphrase Open-ended Questions Summarize Minimal Encouragers Effective Pauses “I” Messages

Thank you Stay in CrisisNegotiator.blogspot.com NonverbalPhD.com