The worst of times, the best of times Life as a carer in the 2010’s. leadershipenrolment demanding The need for leadership, the economics of carer enrolment and being demanding on yourself – and everyone else! Neil Turner October 2010

My objectives My outcomes for today Outside-in perspective Inspire my peer group Recognise your contribution Offer Insight: Life as a carer in the 2010’s: Leadership Enrolment Demanding

The top 10 jobs in Europe IT director Inner city social worker North Sea ferry cabin cleaner New entry: Carer 100+ hours per week No holidays No training No career development No bonus Just £50 week

Adversity Transformation: Revolution not evolution Chief cook, cleaner and bottlewasher Personal adversity Stress Information (data) overload What’s the outcome ? Erik

The Worst of Times, The best of Times Recognise where you are and what you have Ignore sunk emotions, plans and even money Focus on Outcome Make something happen "Do what you can, with what you have, where you are." - Theodore Roosevelt

Insights 1. Leadership 2. Enrolment 3. Demanding

Insight #1: Leadership “...leaders raise or lower the team performance by +/-40%” Too much data/information Strategy too detailed Overcoming adversity and personal transformation Lead from the front or back Quality of first meeting critical Coach

Insight #2: Enrolling Run the numbers.... £311m unpaid economic value in carers Enrol carers into your team They share the same goal as you: improving the outcome for their cared and ourselves! EEE Explain Engage Empower

Insight #3: Demanding You demand a lot of yourselves Demand a lot of others ? Visible performance and tough actions Change behaviours not just processes Be innovative NCODP: a positive example of support and services

Making a difference Thank you very much! Every day, you do make a difference... The capability to be a +40% leader and help others overcome adversity The opportunity to enrol carers and build an empowered team The position to demand quality and value from service providers