Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou
Background of MetroPCS Established in 1994 as General Wireless 5 th largest Telecommunications network First in the world to launch voice over LTE Network 9.5 million subscribers Currently operated by T- Mobile
Business Problem Disconnect Between Customer and Sales Records Customer Service Slow Down No way to connect employee with their sales Time is Money!
Problems Our Database Solves Reduce the Time a Customer Waits Promotes Better Customer Service Allows Managers to Check Employee Performance
Added Value to MetroPCS Employee Efficiency will increase Improved Customer Service Turnover More Time to Generate Sales Decreases Negative Employee Attitudes
Keys to Success Keep it Simple Interface was Intuitive Welcome to MetroPCS