Nothing about us, without us Service-user involvement: Led and Run by service-users Em Brown Deputy Director for Service-user Involvement.

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Presentation transcript:

Nothing about us, without us Service-user involvement: Led and Run by service-users Em Brown Deputy Director for Service-user Involvement

Together: working for wellbeing Oldest community mental health charity in England 100 services supporting 3,500 people Working for wellbeing Service user involvement integral to service planning and delivery at all levels of organisation, locally, regionally and nationally

Principles of involvement Effective and meaningful Service-user led and run Collective perspective Beneficial to individuals

Effective and meaningful involvement What have we learnt from the past? History of service user involvement: Consultation Participation Involvement

Leadership Service-user led? Service-user run? Who by?

Involvement that benefits individuals Add to individual wellbeing, not detract from it: Support Training Clarity on roles Expenses

Putting principles into practice Service User Directorate All involvement staff have personal direct experience of mental health problems Groups – local, regional and national Creative alternatives

Service-user Involvement in Together Local, regional and national steering groups Special Interest groups Training Media Policy reviews Recruitment Research Quality Assurance Service delivery Fundraising Campaigning

Tools for involvement Issues Collective perspective Information Safety Accountability Feedback Travel arrangements Solutions? Safe sell-out chart Role agreements 4 People’s Journey Group agreements Updates, 2-way,review Reimbursement Bookings Compacts

Publications Service Users Together Includes Safe Sell-out Chart and Four People’s Journey Good Practice Guide to Valuing, Respecting and Supporting Service-User Activity Talking about Mental Health

More information Em Brown Deputy Director for Service User Involvement Together: working for well-being