DR Solutions Sheila Aschenbrenner Regional Manager

Disaster! Can your business survive? Deploying a disaster recovery plan is one of the most important strategic decisions your organization will make. 25 % - 70% what is your risk? A business’s capability to respond to, and recover after, a disaster can be the difference between a company that survives a catastrophe and one that becomes a casualty of it. Disaster Recovery/Business Continuity solutions will reduce the risk and impact a disaster may have on your company.

About Mutare Avaya DevConnect Messaging, Notification and Speech Solutions Thousands of Applications Deployed World Wide Steady Growth Over Two Decades Outstanding Service and Responsiveness

Unified MessagingContact Center Solutions Smart Notification

Partnering for Success EVM3 Voice Messaging Options

Which to choose? Geo-Redundant Real time backup Call control Access Access to Messages

Geo- Redundant Real-time Backup for MM and AAM True Business Continuity/ Disaster Recovery Solution Fully Compatible with Survivable Avaya Messaging – Required for Aura

Message Mirror Application (Windows) Server Can be a Virtual Server Backup MSSPrimary MSS Application Resides on Windows Server Continuously Monitors Production MSS Copies Messages and Related Data to Backup MSS

Message Mirror Application (Windows) Server Can be a Virtual Server Backup MSSPrimary MSS In the event of an outage…

EVM Message Mirror Application (Windows) Server Can be a Virtual Server Backup MSSPrimary MSS Admin redirects service paths to backup

EVM Message Mirror Application (Windows) Server Can be a Virtual Server Backup MSSPrimary MSS When main server is back on line, service paths are moved back Backed up data is restored to main server

Message Mirror True business continuity and disaster recovery  Real time message back up for select mailboxes  Messages, greetings, passwords, recorded names and LDAP changes Virtually administration free True geo-redundancy  Works with or without survivable Modular Messaging  MSS to MSS backup – MSS servers do not have to match – enterprise can pick and choose. Requires a Windows 2008/2012 server, can be virtual and MM 3.1 or later / AAM.

ONLY from Mutare: Access Simple, economical DR solution for AAM, MM and CMM

MSS/CMM Store IMAP4, LDAP Web Server Storage Mutare Application Server W2008/ W2012 (Including Virtual) Real-time Backup for AAM, MM, CMM Similar to Message Mirror Except: Works with AAM, MM and CMM Backs up to any storage on LAN or in Cloud (no additional hardware) Provides user web access to backed up messages during an outage

Message Rescue Value Never lose a voic message Economical alternative to fully redundant voice mail – perfect for smaller enterprises Allows customer choice for backup storage Can back up multiple voic systems to a single store Virtually administration-free. Requires a Windows server - can be virtual, and AAM, MM 3.1 or later or CMM or later.

Partnering for Success EVM3 Notifications for Employees & Customers

The Notification Challenge Getting the right message to the right person at the right time Meet customer and employee communication needs Communicate privately Message Delivery and Tracking Meet regulatory requirements Cut costs

Crisis Deflected “This storm hit us at the worst possible time being one week before the election, and election advertising being more than 30% of our business this year.” “Your tool allowed NCC Media to continue operating, reallocate resources from non-affected regions to supplement the personnel losses in the affected regions. Your support is great, product is great, thank you!!” Seth Weingarten, VP, Network Technologies, NCC Media

Prepardness Communications Solves the notification dilemma with an integrated, customizable platform ]

Use Cases Emergency Notification Workforce Coordination First Responders Closing Notices Mass Community Notification Security Coordination Regulatory Reporting Secure Executive Communications Logistics coordination Campus Shelter in Place or Evacuation Notices

Secure 2-Way Communication Secure Closed Loop Encrypted HIPAA Compliant Guaranteed Delivery Compatible with Existing Paging Systems

Mass/Group Notification Evacuate/Shelter In Place Facility Closing Personnel Recall Shift Management Crisis Communications

Customer Engagement Services Notification of Business Disruption Confirmations Reminders Deliveries Surveys Polls Concierge Services

Closed Loop Reporting

Track Results in Real Time, Run Reports

Partnering for Success EVM3 Testimonials

There is great peace of mind, knowing that we have a quick, reliable, and easy to manage warning system in place, ready to respond, when the unexpected happens. “ ” - Eugene Conlogue Millinocket, Maine

While ENS can be used for any number of message broadcast purposes, our primary concern was our ability to effectively manage communication in the event of a disaster and/or potential health crisis. “ ” - Sue McIntosh Ingham County Health Department

Changing Communications Sheila Aschenbrenner Thank you & Discussion

Mutare Software Applications EVM Plus Message Mirror Message Rescue Message Archive Mailbox Escalation Message Monitor Message Migration giSTT Messaging Messaging Vital Link Smart Notification giSTT Audio Out Caller/Reminder Voice Forms Locator Survey Process Automation Computer/Telephony Password Reset IVR Custom Solutions