SHiP Housing Management Contracts Glynis Sampey, Sitra 2 February 2012
Sitra champions excellence in housing, support and care
Updating the models FLAP 2 models looking dated RP landlords paying for new contracts Financial and commissioning environment changes No grant funding for a sector wide review SHiP initiative
Changed environment Finance Commissioning Regulation Personalised purchasing
What we did Issues report 3 model contracts –Housing with support –Housing with registered care –Housing management only Guidance
What’s changed Terminology Extended clauses on termination and handover Even-handed approach, acknowledge needs of all parties
Some detail … Use of the property Customer service standards Repair options Fee options Procedures after termination TUPE clauses
Making it work Partnership Consult Tailor Setting up Staff briefings & induction Record keeping
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