EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / 2. Concept 5. Health- care Commu- nication 4. Leonardo Office Saxony- Anhalt A language and cultural learning tool + a translation tool To overcome cultural and linguistic barriers between healthcare professionals and patients in medical care For staff and students in the medical sector 6. Contact W E INVITE YOU TO FIND OUT MORE ABOUT … 1. EU Project 3. Project Partners

EU Project EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / Leonardo da Vinci Transfer of Innovation Project 1. „Vocationally Oriented Culture and Language“ (VOCAL) Following two earlier successful EU projects EU-Grant: €, total cost: € Duration: February February 2016 Project Launch: 14 th -15 th January 2016 in Krakow Testing of tools: currently

3 EU Projects since 2003 EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / 1. Transfer of innovation project Pilot project Transfer of innovation project

3 Projects & A Common Concept Good communication and intercultural competence in vocational settings EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / 2. NEED AIM Gaining practical language skills and cultural awareness By developing learning materials:  Open access + web based + multilingual + interactive HOW? // Leonardo-Office Saxony-Anhalt / Increased mobility in Europe More and more people do not share a common language and cultural background Intercultural differences and language barriers occur WHY?

VOCAL vs. VOCAL-MEDICAL EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / 2. COMMUNICATION SITUATION LANGUAGES TARGET GROUPS MATERIALS Placement situations Healthcare situations VOCAL-MEDICALVOCAL 13 European languages 10 European languages Students preparing for mobility placement Medical / Healthcare students preparing for mobility placement + Medical staff Website with learning materials Website with learning materials + translation tool Transfer of Innovation

10 Countries & 14 Partners Project Partners EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / Ireland Belgium Bulgaria Germany Slovenia Turkey Lithuania Poland UK Slovakia 3. An interprofessional project team Language Learning & Intercultural Awareness EU Project Management (LdV) Health Care / Emergency Services IT / Computer Professional Background

3. List of Partners (1)Institute of Technology, Tralee (ITT) [ PROJECT MANAGEMENT ] (2)The Royal College of Surgeons in Ireland (3)Thomas More Kempen (4)Paisil Hilendarski University of Plovdiv (5)Assist GmbH (6)Leonardo-Office Saxony-Anhalt [ WE ARE PRESENTING TODAY !] (7)Kaunas University of Technology (8)Danmar Computers Malgorzata Miklos (9)Foundation Institute for Entrepreneurship and Regional Development (10)National Emergency Center of the Slovak Republic (11)Slovak University of Technology in Bratislava (12)Srednja Sola Za Gostinstvo in Turizem Celje (13)Mesleki Ve Teknik Egitimi Gelistirme Dernegi (14)Alcantara Communications LLP EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt /

Health studies at our partner universities:  Medicine (2 partners)  Tooth medicine  Health promotion & management  Health & healthcare sciences  Healthcare apprenticeships Leonardo-Office Saxony-Anhalt (GER) EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / 4. Where we are… Magdeburg Who we are… A regional placement consortia of 7 universities Founded in 1991 Organizing the collaboration between universities and the business sector Within the framework of EU-projects Our key activities are… EU mobility projects:  Placements for students, graduates, apprentices (Outgoings)  Placement and mentoring of European trainees in Saxony-Anhalt (Incomings) Improvement of the quality of placements We are a project partner because… Our medical / health students will use VOCAL- MEDICAL: to improve the quality of their international placements by better preparation Our medical / health staff will use VOCAL-MEDICAL: to improve communication with international patients

Healthcare Communication EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / 5. How can patient and healthcare professionals of different language and cultural background understand each other better (in emergency cases)? Communicative problems increase the risk for medical mistakes and lower therapy adherence! Good communication can make the difference between life and death in emergency cases! ! ? He/she will meet patients speaking different languages and with different cultural backgrounds He/she will work in a foreign country with a different healthcare system Information about the local health system will be needed Skills & knowledge in intercultural communication will be needed Technical language will be needed Situation A: A medical student is planning a practical training abroad Good preparation is necessary! What are the basics of the national health system of … ? How can I deal with cross-cultural situations? Which specific religious aspects, gender attitudes, health beliefs do I have to keep in mind? What are the dos and dont´s in cross-culture communication? How should I start the conversation with a patient from … ? Which questioning techniques can I use to obtain all the information needed from the patient? Which keywords and phrases will I need? Tool1: Web based learning & training for medical staff Dialogues imitating real-life situations Phrases Keywords Information on health systems Intercultura l training & comments Self- tests Audio files Switching between languages

EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / 5. Healthcare Communication Situation B: Emergency case помогать Please try to stay calm. ? ? ? Doctor from country APatient from country B  Has to pose questions to obtain information on the patient´s: Current complaint Past medical history Allergies Medication Last oral intake Events leading to the current complaint Family / social history  Has to understand the doctor´s questions  Has to answer the doctor´s questions How can they talk to and understand each other? Includes a set of questions to be posed by the first aider Includes a set of possible answers in the patient´s language Mobile website (for mobile phones, tablets) Switching between languages Tool 2: Mobile translation application  Has to understand the patient´s answers

Contact EAIE Glasgow 2015 // Leonardo-Office Saxony-Anhalt / 6. Angela Wittkamp Project Coordinator Leonardo-Office c/o Otto-von-Guericke-University Magdeburg GERMANY Kristin Brogan Institute of Technology, Tralee (ITT) Lead Project Partner VOCAL-MEDICAL If you are interested contact us!