I.R.I.S. © 2006, All rights reserved 1 GENERALI Belgium, a global Documentum Content Management Solution since 2004

I.R.I.S. © 2006, All rights reserved 2 The needs: Manage the incoming document flow (paper, fax, s,…) Deliver documents and e-folders to the end-users: Claims, Contracts, … Integration with the host system (IBM Mainframe) The users: Phase 1: Claims services (Fire, Car, Personal,…) : 80 users Phase 2: All services of Generali Belgium : 250 users Phase 3: Internet Access for agents and customers The infrastructure: Documentum 5 on 2 clustered UNIX servers 2 Windows server for ClientFolder © and Post&Mail © Additional servers for document transformation, Web portal interface,… Document capture with Ascent Capture Generali highlights

I.R.I.S. © 2006, All rights reserved 3 Implementation time: Phase 1: 6 months. Phase 2: 1 year. Phase 3: 1 month. Man Day: Phase 1: 200 days. Phase 2: 100 days. Phase 3: 15 days. Project scheduling

I.R.I.S. © 2006, All rights reserved 4 The amount of information is growing every year Includes structured, semi- structured, and unstructured data Over 80% of enterprise information is unstructured (Fulcrum Research) Structured Unstructured & Attachments PDFs Checks X-rays Paper Documents Rich Media Web Pages Audio & Video Records Invoices Manuals Claims Contracts Instant Messages Forms Images XML Rows and Columns Why Enterprise Content Management ?

I.R.I.S. © 2006, All rights reserved 5 Solution Overview

I.R.I.S. © 2006, All rights reserved 6 Universal repository Webtop Web Publisher Digital Assets Manager eRoom Records Manager Web Clients Content, Collaboration, Process Services DocumentsWeb Digital Assets Fixed Content Collaborative Content Documents Spreadsheets Drawings Forms WML SGML HTML XML Code Rich Media Video Images Sound Presentations Records Reports Scanned Docs Tasks Schedules IM Notes Discussions Enterprise Content Management

I.R.I.S. © 2006, All rights reserved 7 IRIS Documentum business oriented clients Web Clients Content, Collaboration, Process Services DocumentsWeb Digital Assets Fixed Content Collaborative Content Documents Spreadsheets Drawings Forms WML SGML HTML XML Code Rich Media Video Images Sound Presentations Records Reports Scanned Docs Tasks Schedules IM Notes Discussions Enterprise Content Management Post&Mail IRMS ClientFolder

I.R.I.S. © 2006, All rights reserved 8 Check in / Check out <XML> Integrated XML Support Version control Security Annotation Management Search and retrieval Integrated Audit Trail Object relationship management Lifecycles Workflows Virtual Documents Renditions Main features

I.R.I.S. © 2006, All rights reserved 9 Application Client Folder Post&mail Mainframe IN OUT Ascent Capture File Share FTP Scanning, mails, fax Spool Rank Xerox Input Web, Impression RX File Share Impression Fax, Mail Rank Xerox TOP CALL Mainframe Appel MFRM Architecture

I.R.I.S. © 2006, All rights reserved 10 Incoming documents Documents are imported from different sources External documents : Fax, , paper, Web portal,… Internal documents : Spool files, Office documents,… Automatic import and automatic routing : Part of the fax and are directly distributed to the right service or person within the company Spool are automatically archived and foldered in the right place

I.R.I.S. © 2006, All rights reserved 11 outgoing documents Documents can be delivered to users by different ways : Each internal or external user can access the content with the Post&Mail client Part of the documents are accessible from the Generali Web portal Documents can be merged in centrally printed mails Documents or folders can be extracted and sent by

I.R.I.S. © 2006, All rights reserved 12 Documents Exchange via IRIS Post&Mail

I.R.I.S. © 2006, All rights reserved 13 Dynamic PDF folders  Recomposed PDF folder view (chronologic or hierarchical)  Bookmarks generation  Thumbnails generation  PDF encryption

I.R.I.S. © 2006, All rights reserved 14 Direct folder access via IRIS ClientFolder

I.R.I.S. © 2006, All rights reserved 15