KM Group KM Update October 22 nd, 2008

KM Group KM Brief Business case Facts and figures Teamworks functionalities Timeline KMG Orgchart

KM Group Toward an updated strategy for knowledge sharing KM presented as a corporate service, sponsored by BDP/KM Group “Teamworks” is the KM system aiming at distributing knowledge horizontally across countries, regions and operational/functional units

KM Group Three principles of KM 2.0 : Leave knowledge and intellectual property connected to the individual/s creating it Flatten knowledge sharing mechanisms to make knowledge available ubiquitously Establish a common, multifunction platform integrating with and supporting systems of record

KM Group Business case: Common system Allows sharing of knowledge wherever created Improves utilisation of knowledge, value added Staff cost effectiveness, protection of intellectual property System cost effectiveness, web spaces Service delivery cost effectiveness, thematic spaces Business intelligence and analysis Communication and collaboration, those we don’t know Synergies with existing systems of record UN effectiveness

KM Group Groups Communities of practice Knowledge sharing, e- discussions508 CoPs * Project TeamsProject support6000+ year Thematic Spaces Advisor-experts + members approx 120 Usage *156,000 subscriptions, 75,000 unique users of which 18,500 UNDP *UNAIDS/UNEP/UNIFEM/UNFPA/UNV/ILO/FAO Approximately 30% of members of the practice and global thematic networks contribute at least once a year. 70% does not.

KM Group Usage/average monthly metricsPageVisitorsEntriesExits Average Time Single Access PR Workspace 2007Home :5045 CoP295806:291 CRs232502:511 PR Workspace 2008Home :0772 CoP :173 CRs316605:451 DG Workspace 2007Home :0775 CoP :587 CRs :301 DG Workspace 2008Home :2696 CoP :5710 CRs395803:351

KM Group Potential Teamworks Clients Expected usage frequency/typeVolume approx. UNDP Staffdaily7,000 UNDP Affiliatesoften3,000 UNDP Centersdaily500 CTAs, national project staffdaily25,000 SSA consultants, internsdaily10,000 External Practice Contributors, Practitionerson demand40,000 total85,500

KM Group Teamworks core components: Functional: Users’ networking Content sharing Communication Non functional: Security Authentication Authorisation

KM Group Networking: Users’ profiles Thematic communities, ad-hoc communities Virtual teams e-Discussions, formatted summaries Nominal cost internal/external blogs Usage reporting Request tracking Interaction mapping

KM Group Content sharing: Documentation, system of record Search to return usable results Rating and feedback Multimedia, audio, video, images Multilingual, possible machine translation Business process services, workflow

KM Group Communication: Instant messaging Community posting through mail, devices Video Voice

KM Group. Teamworks will eventually replace: Workspaces, by creating interactive authoritative spaces for thematic services. lists, by creating social-network based communities of practices Parts of the Intranet, by allowing home pages to be localised and contextualised. It will add content management and communication and provide ad-hoc spaces

KM Group KMG timeline Consultations with KMTL/KM Experts April/May Teamworks presented to OG June 5 Consultative groups (KMTL, FoKM, KST, KMAG, COs) meetings and presentations, including OIST, PB, OSG, RBx, LRC, HRO, BDP, MDTFs, BRC and RCB, several UN Agencies Strategy: zero-draft in progress, expected 31/10 - with costing Technical: Functional specifications drafted. Vendor pool identified. F.S. sent to Burton Group for costing. Zero-draft RFP expected 31/10 Circulation of Strategy/RFP for comments: 3 November Presentation to OG: early December

KM Group

Thank you