11/1/09 ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt1 of 15 “What’s Change Got to Do With It?” A Primer on the Psychology of Change Leadership Prepared for Section 0502 Baltimore American Society of Quality By John Weisz SSBB, CQE, CRE, CPIM, CPL

11/1/092 of 15 Some Things to Think About 70% of LSS projects do not meet charter’s goals The average LSS project (for only “partially committed” LSS) has less than 50% chance of survival Why is this? 12/27/08 This applies just as well to LSS,CMMI, MBNQA & ISO/TL 9000 endeavors Organizations Don’t Manage Change Well! ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/093 of 15 Further Considerations (or the “6 Steps to Success”) 1.Change Leadership is essential to LSS Success 2.Anticipate change, don’t react to it (PDCA) 3.Look below the surface 4.Be a pessimist- use methods and tools to identify worst case scenarios and execute plans that mitigate risk 5.“Control” is as important in change leadership as it is in project management 6.Validate that you have created a change leadership environment. 12/27/08 This page borrowed from Motorola University course #CIC037 “Leading Digital Six Sigma” ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/094 of 15 The Growth (“S”) Curve T3 TigerTech/Change leadership and LSS.ppt Anticipating the change enables: experimentation, failure & trying again collection of more market & trend information increase in resources to invest more in advanced development and proactively influence the next change Equilibrium Incremental change Disequilibrium Discontinuous change Improved performance! This page borrowed from Motorola University course #CIC037 “Leading Digital Six Sigma” ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/095 of 15 The Growth Curve: Some Implications The need for change is typically triggered by a change in the environment The need for change does not imply that what we were doing before was wrong The object of accelerating change is to shorten Phases 1 and 3, so we can get to Phase 2 as quickly as possible. Delay can be fatal: the frequency of the change cycle is increasing This page borrowed from Motorola University course #CIC037 “Leading Digital Six Sigma” ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/096 of 15 Change Administration vs. Leadership Traditional Approach (Administration) Manage organizational disruption Focus on process Work through existing organization Complex and sequenced Long term (3-5 years) One approach fits all Accelerated Approach (“leadership”) Maximize shareholder returns Focus on strategy Change can require new leadership Simultaneous initiatives Slow pace means low yields Tailored approach, depending on needs Note: These are the same objections, methods and behaviors needed for leading LSS teams 12/27/08 This page borrowed from Motorola University course #CIC037 “Leading Digital Six Sigma” ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

 Life Cycle Engineering Associates 11/1/09 The Paradigm Shift for Change 7 of15 This page borrowed from Motorola University course #CIC037 “Leading Digital Six Sigma” ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/09 8 of 15 Accelerated Cycle of Change Launch Change Campaign here Make Business Case for Change Winning Business Proposition Early Success!! Reduce time & cost to effect change - Drive ‘cycle time to change’ to zero - - Drive change variance to zero Right Answer + Right Campaign =Right Results! This page borrowed from Motorola University course #CIC037 “Leading Digital Six Sigma” ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/099 of 15 5 Steps to Change Leadership’ Step 1: Confront Reality Step 2: Define the Winning Future Step 3: Design the Change Plan Step 4: Execute & Adapt the Change Campaigns Step 5: Disengage and Follow Up ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/0910 of 15 Change Leadership Documents 1.Business Case for Change 2.Gap Analysis [Tools = FMEA & other tools] 3.Winning Business Proposition 4.Identify Campaign Changes 5.Change Campaign Assessment 6.Detailed Action Plans ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/0911 of 15 “What now, General Washington?” [an historical example] ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/0912 of 15 What’s the Change Paradigm here? Winning the war Independence! large, enthusiastic army ‘universal’ optimism [Really] ready to fight has momentum more men; veterans food, supplies & $$ Losing the war in full retreat scattered and small army people not supportive Trenton Princeton …& beyond ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/0913 of 15 How did General Washington do it? ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/0914 of 15 To Morristown Bordentown Trenton Brunswick Hillsborough Rocky Hill KIngston Princeton Basking Ridge Perth Amboy New York Delaware R. Hudson R. Washington’s Plan: What actually happened? 1 X X 4 5 ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt

11/1/0915 of 15 Questions about Change Leadership? Call John Weisz SSBB, CQE, CRE ASQ/change leadership/whats change got to do with it_change leadership_v2_jenna.ppt