Consumer Purchasing and Protection Chapter 13 How can learning about consumer purchasing and consumer protection benefit you now and in the future?

13 Consumer Purchasing and Protection Chapter 13 Understanding the factors that influence your buying decisions can help you get the best value for your money. There are several ways to solve consumer problems, including legal action.

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Consumer Purchasing and Protection Chapter 13

Summarize the factors that influence buying decisions. Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Summarize the factors that influence buying decisions. Describe marginal cost and marginal benefit. Explain the phases of a research-based approach to buying goods and services including the role of marginal cost and marginal benefit. List the types of warranties and their impact. Identify strategies for making wise buying decisions.

Factors That Influence Buying Decisions Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Factors That Influence Buying Decisions What influences you to make a purchase? Marginal Cost and Marginal Benefit Trade-Offs and Buying Decisions The student will investigate financial management strategies.

Factors That Influence Buying Decisions Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Factors That Influence Buying Decisions The student will investigate financial management strategies.

Researching Consumer Purchases Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Researching Consumer Purchases Four Phases of a Research-Based Approach 1 2 3 4 Before You Shop Weighing Alternatives Making the Purchase After the Purchase The student will investigate financial management strategies.

Researching Consumer Purchases Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Researching Consumer Purchases Phase 1 Before You Shop Identify Your Needs Gather Information Be Aware of the Marketplace The student will investigate financial management strategies.

Researching Consumer Purchases Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Researching Consumer Purchases Phase 2 Weighing the Alternatives Identify What Is Important to You Compare Prices Do Comparison Shopping The student will investigate financial management strategies.

Step 3 Negotiate the price Comparing Financing Options Know the Real Price The student will investigate financial management strategies.

Researching Consumer Purchases Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Researching Consumer Purchases Phase 4 After the Purchase Follow Maintenance Schedules Investigate, Evaluate, Negotiate Servicing Options Estimate Ownership Costs The student will investigate financial management strategies.

Smart Buying Strategies Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Smart Buying Strategies Timing Purchases Store Selection Brand Comparison Smart Buying Strategies Label Information Research Price Comparison Warranty Evaluation The student will investigate financial management strategies.

Smart Buying Strategies Consumer Purchasing and Protection Chapter 13 Section 1 Consumer Purchasing Smart Buying Strategies Two Basic Types of Warranties Implied Warranties Express Warranties The student will investigate financial management strategies.

13 Consumer Purchasing and Protection Section 1 Consumer Purchasing Chapter 13 Section 1 Consumer Purchasing Many consumers are drawn to designer products, brand names, and widely recognized logos, regardless of cost. What are some reasons for this? What are some alternatives? Reasons may include: perceived or real quality; peer pressure; desire to fit in; a need to impress others. Alternatives may include: buy the items used or on sale; purchase lesser-known or generic items instead.

Explain the common reasons that lead to consumer complaints. Consumer Purchasing and Protection Chapter 13 Section 2 Resolving Consumer Complaints Explain the common reasons that lead to consumer complaints. Identify ways to solve consumer problems. Describe the legal alternatives for consumers.

Sources of Consumer Complaints Consumer Purchasing and Protection Chapter 13 Section 2 Resolving Consumer Complaints Sources of Consumer Complaints Free Prizes Diet Products and Health Remedies Travel Packages Common Telephone and Mail Scams Investment Opportunities Work-at-Home Schemes

Resolving Differences Between Buyers and Sellers Consumer Purchasing and Protection Chapter 13 Section 2 Resolving Consumer Complaints Resolving Differences Between Buyers and Sellers Local or State Consumer Protection Agencies State Attorney General’s Office Dispute Resolution Programs Small Claims Court Better Business Bureau Trade Associations Local Bar Association

13 Consumer Purchasing and Protection Section 2 Chapter 13 Section 2 Resolving Consumer Complaints Cases presented in small claims courts are often featured on daytime television shows. Do you think such programs present a realistic portrayal of the American small claims court system? Are such programs beneficial? Explain your answer. Students may argue that they present an accurate portrayal. However, because they are made for television, the shows are likely edited to emphasize situations for entertainment value. Students may feel that the shows are educational or only entertaining.

Consumer Incentives 13 Consumer Purchasing and Protection Chapter 13 Consumer Incentives Beware of incentives that seem to good to be true Always read the fine print Beware of loss leaders Beware of the “bait and switch”

Consumer Purchasing and Protection Chapter 13

Consumer Purchasing and Protection Chapter 13

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