AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES “The Internet is a giant international network of intelligent, informed computer enthusiasts, by which I mean, "people without lives." But we don't care. We have each other...” “The Internet is a giant international network of intelligent, informed computer enthusiasts, by which I mean, "people without lives." But we don't care. We have each other...” Dave Barry, American Humorist

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Current Situation (AFTN or Whatever) Current Situation (AFTN or Whatever) –Point-to-point dealing mostly with adjacencies Call other center hold traffic or arrange for rerouting. Call other center hold traffic or arrange for rerouting. Most Performance issues limited to circuits between centers Most Performance issues limited to circuits between centers Center performance “really” just a local matter. Center performance “really” just a local matter. Increasing traffic loads Increasing traffic loads

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Simple ? Straight Forward? Simple ? Straight Forward? –Or simply what we already know Future more complex??? Future more complex??? –Access –Control –Encryption? –Fault Management –Coordination

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Security Security “Security is a kind of death” Tennessee Williams, US Dramatist “Security is a kind of death” Tennessee Williams, US Dramatist –System Compromised (anywhere) Oh what will I to do? Oh what will I to do? –Will I even know? Should I care? Denial of Service Denial of Service Malicious Messages Malicious Messages Etc. etc. etc.. Etc. etc. etc.. –Shared Auditing System –Traceability –Breach is local matter but impact possibly global

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Trouble Reporting Trouble Reporting –Fault Management Resolution Process Resolution Process Reporting Reporting Help Desks Help Desks –Regional? –Local? –International? –Even required? Everybody’s got a help desk!

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES COORDINATION COORDINATION –Between Management Centers –Between Service Providers Multiple ISPs Multiple ISPs –Public v. Private Global Global Addressing Addressing Updates, outages, Updates, outages, Users, User Agents Users, User Agents

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Communication Barriers (Things that make fault resolution, reporting, and management more difficult) Communication Barriers (Things that make fault resolution, reporting, and management more difficult) This is not ! This is not ! –Language Use of Translation Services? Use of Translation Services? Internal Internal –Administration, Support and Operations (when present?) –Time Zones

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Maintenance Alerts, System Alerts Maintenance Alerts, System Alerts –Notification Process Degraded service Degraded service Routing Failures Routing Failures Scheduled Outages Scheduled Outages Equipment & Software Updates Equipment & Software Updates –Level raises from local and adjacent to global –Off-line vs On-line activities

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Holding Traffic Holding Traffic Draining Traffic Draining Traffic Storing Messages Storing Messages

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Dealing with Non-Deliverables Dealing with Non-Deliverables –Address –Content –Format

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Testing Strategy Testing Strategy –New systems –Updates

AMHS Workshop, Chennai, India, December 15 and 16, ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES Summary Summary –Adapting –Changing –Moving Forward –Develop Guidance