E-GOVERNMENT OF KAZAKHSTAN

E-GOVERNMENT DEVELOPMENT ARCHITECTURE Components SYSTEM INTEGRATIONACCESSIBILITY Digital signatures are issued for free Free public access points in CSCs Free user training in CSCs Free Call Center 1414 Broadband Internet 3G/4G Over 400 systems have been integrated LEGAL FRAMEWORK National program for building up e-Government Law on Informatization as of January 11, 2007 Law on Public Services as of April 15, th position 38 th position 28 th position UN E-GOVERNMENT DEVELOPMENT INDEXNETWORK READINESS INDEX 55 th position 43 rd position 38 th position E-Government Portal and Gateway National Databases Payment Gateway CSC

TELECOM INFRASTRUCTURE ACCESSIBILITY Urban area Rural area 2009 – – 2030 ADSL (up to 10 Mbps) 4G Advanced (over 100 Mbps) FTTH (up to 100 Mbps) 3G (up to 7,2 Mbps) 5G (over 100 Mbps) 4G (up to 100 Mbps) 2009 – – G (up to 256 Kbps) FOCL FTTх (no less than 10 Mbps) CDMA (up to 3.1 Mbps) ADSL (up to 10 Mbps) In Kazakhstan, 100% localities are covered with telephone communication and Internet access Internet users in the Republic of Kazakhstan ,6%68% 76,9% – Internet users 56.4% – Internet users

E-GOVERNMENT 46% economically active population of the country, or 4.2 million people are the registered portal users 730 SERVICES IN TOTAL, 215 of them are provided via e-government portal Assignment of child birth benefit and/or childcare allowance until one year old Assignment of material security to disabled children educated at home Assignment of public social securities to the elderly persons Submission of e-application for registration of birth of child E-SERVICES 1.6 million million thousand 4.2 million REGISTERED USERS In total, 8.3 million digital signatures have been issued > 100 times > 160 times DS

“E-LICENSING” NATIONAL DATABASE Government agencies government employees trained permission documents 214 permission documents 86 licenses 81 permission documents agencies connected: licenses and permits were issued within the entire period >847 thous. Best Business Project WSIS Project Prizes 2013 licenses and permits were issued within the 1 st six months 2015 >249 thous. licenses and permits were issued in 2014 >250 thous. licenses are issued in electronic format since %

PROACTIVE GOVERNMENT OPTIMIZATION OF THE “CHILD BIRTH” COMPOSITE SERVICE Loss of precious time Birth registration 15 minutes to 2 hours Formalization of benefit 5 to 7 days Waiting list to kindergarten within 30 minutes Your time is the government’s concern The birth has been registered, you may collect the birth certificate i9n Civil Registry Office of Almaty district, Astana city You have been assigned the child birth benefit in the amount of KZT and childcare allowance until one year old in the amount of KZT Your kid’s position in waiting list for kindergarten is number758 notices ORDER SERVICE ONLINE

267 CSC are active E-queue Service quality assessment E-abstracts Barrier-free service delivery Public access points Show rooms and self-service sectors are currently being delivered in CSCs COVERAGE OF RURAL CITIZENS WITH SERVICES PROVIDED BY MOBILE CSC Delivered: 2012 – over 11 million services 2015 – over 19 million services 191 services 2012: visits – ; services – : visits– ; services – : visits ; services – VEHICLES CREATING CONDITIONS FOR DISABLED PEOPLE CITIZEN SERVICE CENTERS Installation of information plates with Braille script and special versions for PC monitors for visually impaired people, creation of preferential work spaces Public service delivery at home 2014: services 2015: services Staff training to gesture-speech 2014: 243 CSC staffs 2015: 318 CSC staffs Provision of CSC buildings with ramps and call-buttons for people with MSDs 212 services before the end of 2015

MOBILE GOVERNMENT CAPABILITIES E.GOV MOBILE APP Available on Android and iOS 414 EGOV SMS-channel for services, one-time-use passwords and notifications. *414# EGOV USSD-channel for services For traditional phones On smartphones and tablets MOBILE GOVERNMENT SERVICES:  Delivery of 54 services : 10 e-services, 13 payments, 13 notifications, 18 public services. MOBILE GOVERNMENT PLANS:  In 2015: mobile digital signature will be implemented, which will be recorded on SIM-cards;  Providing a legal framework for requests` acknowledgment via one-time-use passwords received by means of SMS- messages. The number of m-Gov users 2014 – 560 thousand 2015 – 760 thousand The number of services delivered 2014 – 54 services 2015 – 76 services Application for Windows Phone Launch in 2015

OPEN BUDGET BUDGET.EGOV.KZ ПОРТАЛ «ОТКРЫТОЕ ПРАВИТЕЛЬСТВО» 9 OPEN GOVERNMENT -301 datasets Healthcare organizations of the Republic of Kazakhstan, SCPP (name, address, geo-location, etc. ) -10 applications -Discussion of public services` standards - about 2 thousand -6 draft laws (1 draft law of MHSD was discussed in July) EFFICIENCY AND ACCOUNTABILITY - Open budgets - Open public procurement Petitions - Direct involvement in the process of the country development - Possibility to make suggestions on the country enhancement and reforming BLOG PLATFORM OF GOVERNMENT AGENCIES` EXECUTIVES: questions since answers since % questions received answers ONLINE CONFERENCES: -154 conferences since 2008 DIALOG OPEN LEGALACTS

CSC* ( staffs) 212 services “Government for citizens” non-profit corporation ( units) 522 services Land Cadastre* R&D Center (3 860 staffs) 10 services (9**) Real estate centers* (2 260 staffs) 4 services (4**) SCPP* (4 617 staffs) 11 services (9**) I stage ( ) Documents` submission and issuance Complete cycle of public services delivery Government agencies` 307 public services СЛАЙД 7 “GOVERNMENT FOR CITIZENS” PUBLIC CORPORATION Existing model of public services delivery FRONT-OFFICE Documents` submission and issuance BACK-OFFICE Requests` processing Global practices: Creation of public corporation SERVICE CANADA (Canada) CENTRELINK (Australia)

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