1 The Sales & Colection Process
2 Horizontal View OE/S 1. Customer places order
3 Horizontal View OE/S 2. Sales order department requests credit approval from the credit department
4 Horizontal View OE/S 3. Credit department informs sales order department of disposition of credit request
5 Horizontal View OE/S 4. Sales order department acknowledges order to the customer
6 Horizontal View OE/S 5. Sales order department notifies shipping department of sales order
7 Horizontal View OE/S 6. Sales order department notifies warehouse and B/AR/CR process of shipment
8 Horizontal View OE/S 7. Warehouse sends completed picking ticket to shipping
9 Horizontal View OE/S 8. Shipping department informs sales order department of shipment
10 Horizontal View OE/S 9. Shipping department informs carrier, B/AR/CR process, and general ledger process of shipment
11 Vertical Perspective of the OE/S System
12 OE/S Context Diagram
13 OE/S Level 0 DFD
14 OE/S Level 1 DFD: Validat e Sales Order
15 Level 1 DFD: Complete Picking Ticket
16 Level 1 DFD: Execute Shipping Notice
17 Entity- Relationship Diagram for OE/S Process
18 OE/S Process Flowchart
19 Control Matrix for OE/S
20 OE/S Control Matrix, Cont’d.
21 Horizontal View B/AR/CR 1. Shipping department informs the accounts receivable department (billing section) of shipment.
22 Horizontal View B/AR/CR 2. Accounts receivable department (billing) sends invoice to customer.
23 Horizontal View B/AR/CR 3. Accounts receivable department (billing) informs general ledger process that invoice was sent to customer.
24 Horizontal View B/AR/CR 4. Customer, by defaulting on amount due, informs credit department of nonpayment.
25 Horizontal View B/AR/CR 5. Credit department recommends write-off of the receivable and informs accounts receivable department.
26 Horizontal View B/AR/CR 6. Credit department, by changing credit limits, informs sales order department to terminate credit sales to customer.
27 Horizontal View B/AR/CR 7. Accounts receivable department informs general ledger process of write-off.
28 Horizontal View B/AR/CR 8. Customer makes payment on account.
29 Horizontal View B/AR/CR 9. Cashier informs accounts receivable department (cash applications section) of payment.
30 Horizontal View B/AR/CR 10. Cashier informs general ledger process of payment.
31 B/AR/CR Context Diagram
32 B/AR/CR Level 0 DFD
33 B/AR/CR Process Diagram 1 Perform Billing
34 B/AR/CR Process Diagram 2 Manage Customer Accounts
35 B/AR/CR Process Diagram 3 Receive Payment
36 E-R Diagram (Partial) for B/AR/CR
37 Billing Function System Flowchart
38 Control Matrix for Billing Process
39 Cash Receipts System Flowchart
40 Cash Receipts Control Matrix
41 Sales/Collection Business Process in Enterprise Value Chains
42 REA Sales/Collection Business Process Level Pattern