HUMAN RESOURCE MANAGEMENT: THE PAGCOR EXPERIENCE

PAGCOR Vision

We will captivate our customers with a world- class gaming and entertainment experience, improved infrastructure and more competitive facilities, and highly professionalized manpower; PAGCOR Vision

We will showcase to the world the exceptional Filipino way of serving customers; PAGCOR Vision

We will be a pillar for national progress by instilling integrity as the backbone of our regulatory duties; investing in the education of Filipinos; prime moving and championing Philippine tourism, culture and arts. PAGCOR Vision

Our Mission To achieve operational excellence, revenue growth and competitive advantage. PAGCOR Mission

To attain and enforce a regulatory framework that preserves the integrity and drives the development of the Philippine gaming industry. PAGCOR Mission

Our Mission To continue being a responsible and responsive partner of the government in its nation-building programs. PAGCOR Mission

Our Mission To actively participate in efforts of the tourism sector to transform the Philippines into an exciting R&R and entertainment haven for local and foreign travelers alike. PAGCOR Mission

Functional Areas of HRDD Recruitment, Selection and Placement Compensation Administration Training and Development Human Resource Planning Employee Relations HR Records and Statistics Health and Safety

Recruitment, Selection and Placement Continuous processing for manpower pooling for future requirements Emphasis on filling up vacant positions from within Recruitment based on demographics Maintenance of old reliable qualifying exam, math exam and panel interview in selection process

Compensation Administration Separate department for provident fund management that handles forced savings, car plan, housing loan, multi- purpose loan, retirement plan, etc. Performance-based compensation (PES) Productivity Incentives, Bonuses Model Employee/ Loyalty Awards Leaves of Absence

Training and Development Basic Skills and Attitude Development Management development training Supervisory training External training Public offerings on gaming education

Human Resource Planning Maintenance and update of Plantilla Implementation of Career Development Program Conduct of manpower review

Employee Relations Investigation and adjudication of cases being handled by Security Department and Corporate and Legal Services Department Implementation of Morale, Welfare and Recreation Program aimed at fostering camaraderie, unity and industrial peace Administration of Code of Discipline

Human Resource Records and Statistics Maintenance of employment records in joint undertaking with IT Department Readily accessible information on employment used in research and studies conducted in other functional areas as in compensation administration, training and development, etc.

Health and Safety Health and safety concerns are handled by separate departments, Health Services Department and Security Department, respectively Annual Medical Examination Medical and Dental Clinics in all branches In-House Health Care Plan PAGCOR Pharmacy

Issues Addressed thru Improved HRM Practices Referrals from higher government authorities Quality of first line leadership Compensation of employees vis a vis counterparts in government and private sector Balance of Work-Life Need for higher education Increased demand for gaming personnel

Recommended Courses of Action Organization Review Job Evaluation/ Wage and Salary Administration Management Development Programs Intensive Career Development Program Morale Survey Conduct of More Activities to Ensure Work-Life Balance