Module 1 – Lesson 5 Ms. Tracy

Bell Ringer  What can magnets do to a computer if they are within a short distance of the computer?

Agenda  Bell Ringer / Attendance / Announcements  Review ‘Interactive Notebook’ grades  Finish any activity that was not completed on Friday  Perform Step-by-Step Activities for Module 1 – Lesson 4  Complete your Monday Technology Current Event  Exit Slip. Give this to me when you exit.  Bell Ringer / Attendance / Announcements  Review ‘Interactive Notebook’ grades  Finish any activity that was not completed on Friday  Perform Step-by-Step Activities for Module 1 – Lesson 4  Complete your Monday Technology Current Event  Exit Slip. Give this to me when you exit.

Table of Contents Topic Page # Lesson 1 Vocabulary Terms Lesson 2 Vocabulary Terms8 Lesson 2 – Keyboard Shortcuts9 Advantages and Disadvantages 10 Lesson 3 Vocabulary Terms11 Computer Safety and Maintenance12 Computer Safety and Maintenance13 Internet Safety and Malware14 Module 1 – Lesson 4 Computer Maintenance 15

1415 Internet Safety and Malware Module 1 – Lesson 4 Step-by-Step 1.My computer’s base score is a…… 2.My computer’s subscores are ……. 3.These scores mean….. 4.Tasks that I can do to help improve my computer’s performance are…..

Learning Objectives  Define problem solving.  Identify problem-solving steps.  Identify criteria for selecting a computer.  Describe warranties and support agreements.  Describe the concept of “useful life” as related to a computer.  Explain the process of discarding equipment..  Define problem solving.  Identify problem-solving steps.  Identify criteria for selecting a computer.  Describe warranties and support agreements.  Describe the concept of “useful life” as related to a computer.  Explain the process of discarding equipment..

Module 1 – Lesson 5 Vocabulary Words  Linux PC  problem solving  support agreement  troubleshooting  useful life  warranty  Linux PC  problem solving  support agreement  troubleshooting  useful life  warranty

Introduction  Problem solving is a systematic approach leading from an initial situation to a desired situation that is subject to some resource constraints.

Problem-Solving Process  To solve a problem successfully, you must apply a logical plan: 1. Define the problem. 2. Investigate and analyze the problem. 3. Identify possible solutions. 4. Select and implement a solution. 5. Evaluate solutions.  The problem-solving process is called troubleshooting.  To solve a problem successfully, you must apply a logical plan: 1. Define the problem. 2. Investigate and analyze the problem. 3. Identify possible solutions. 4. Select and implement a solution. 5. Evaluate solutions.  The problem-solving process is called troubleshooting.

Define the Problem  Ensure that you actually have a problem and identify what it is.

Investigate and Analyze the Problem  Collect all available data regarding the situation.  Determine why the problem exists and its possible causes.  Collect all available data regarding the situation.  Determine why the problem exists and its possible causes.

Identify Possible Solutions  Ask questions that help identify all possible solutions, starting with the most basic.

Select and Implement a Solution  Critique and test each possible solution one at a time to determine its likely outcome, choose the best one, and implement it.

Confirm the Solution  Evaluate the performance of the solution that you put in place.

Document the Problem and the Solution  Prepare written documentation describing the problem and the solution so you can easily refer to it again.  Solving problems is not a linear process.  Prepare written documentation describing the problem and the solution so you can easily refer to it again.  Solving problems is not a linear process.

Implementing Problem-Solving Solutions 1. Identify the problem. The printer is not working. 2. Investigate and analyze the problem. Collect all available data and facts regarding the situation. Review the printer manual or Web site of the manufacturer of the printer. 3. Identify possible solutions. Is the printer plugged in? Is it turned on? Is it online? Is it beeping? Is it out of ink or toner? Are there color printing issues? Does it have paper? Is it jammed? Is the cable connected, and is it connected properly? Is the cable good? Have you cleaned the printer recently? 4. Select and implement a solution. Test all possible solutions until you find one that is likely to work, and then implement the solution 5. Confirm the solution. Turn off the printer and computer, turn them back on, and then test again. 6. Document the problem and the solution. Describe the symptoms and write down the steps required to resolve the issue. Save the document and print a copy. File the copy or keep it in a notebook. 1. Identify the problem. The printer is not working. 2. Investigate and analyze the problem. Collect all available data and facts regarding the situation. Review the printer manual or Web site of the manufacturer of the printer. 3. Identify possible solutions. Is the printer plugged in? Is it turned on? Is it online? Is it beeping? Is it out of ink or toner? Are there color printing issues? Does it have paper? Is it jammed? Is the cable connected, and is it connected properly? Is the cable good? Have you cleaned the printer recently? 4. Select and implement a solution. Test all possible solutions until you find one that is likely to work, and then implement the solution 5. Confirm the solution. Turn off the printer and computer, turn them back on, and then test again. 6. Document the problem and the solution. Describe the symptoms and write down the steps required to resolve the issue. Save the document and print a copy. File the copy or keep it in a notebook.

Consumer Issues  Purchasing, maintaining, and repairing a computer requires considerable research and focused decision making.

Consumer Issues  Warranties:  A written guarantee that a product or service meets certain specifications and if it doesn’t, the manufacturer will repair or replace it.  Warranties:  A written guarantee that a product or service meets certain specifications and if it doesn’t, the manufacturer will repair or replace it.

Consumer Issues  Support Agreements:  A list of services specifically designed to provide assistance to a company or organization.  Useful Life:  The estimated time period that an asset, such as computer equipment, will be of use to the owner  Support Agreements:  A list of services specifically designed to provide assistance to a company or organization.  Useful Life:  The estimated time period that an asset, such as computer equipment, will be of use to the owner

Consumer Issues  Discarded Equipment:  The Environmental Protection Agency Web site addresses the mounting problem of computer waste and includes suggestions for reusing equipment:  asic.htm asic.htm  Discarded Equipment:  The Environmental Protection Agency Web site addresses the mounting problem of computer waste and includes suggestions for reusing equipment:  asic.htm asic.htm

Activity  Choose a common computer problem from Windows Help and create a PowerPoint and 1/2 page cheat sheet for our School Technology Coordinator (Mr. Chandler and Mr. Anderson) to distribute to teachers or students when the problem occurs.