A Presentation on Innovations in Public Service Delivery by Smti. Lithrongla G. Chishi, Secretary, Home & ATI, Government of Nagaland.

Introduction Nagaland the 16 th state in the Indian union has just completed 50 years of statehood. As per the Census 2011 the population of Nagaland stands at 19,78,502 –10,24,649 male and 9,53,853 Female. Literacy rate is 79.6% –82.8% Male & 76.1% Female.

The initiative Realization of the need to change for improvement of the system. Administration and development to be people friendly. Empowering Community – Communitization.

Process re-engineering Initiatives in Administration and Trainings targeted towards Citizen Centric Administration with ethical values and good governance. Capacity building programmes for all levels of administrative officers. A vision to set up Civil Service Coaching Centre. Third party evaluation.

Institutional mechanisms State Government has set up committee to monitor implementation of 2 nd ARC recommendation with Chief Secretary as chairman. Self certification of documents. Government 2 Citizen (G2C) Services: Online application of NPSC forms Online application of Technical and NEC scholarship forms Online application of Utility forms i.e. ST/SC etc… Online application of Duplicate certificate, Birth& Death registration… Online Passport Application

Process of implementation Nagaland is protected under Article 371(a) – the state has not implemented the 73 rd amendment of the Constitution. – Village Council is already in place for implementation of any government programmes and effectively managed through the VDB which is the development wing of the village. – Communitized most of the flagship programmes – VEMB / VEC / VHC / WATSAN

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Infrastructure set up In the district and subdivisional headquarters infrastructure facilities are just bare minimal. In the villages community facilities support to a great extend.

Benefits Community takes ownership and responsibility of the programmes. – The ECS way.

Way forward The NCS & NSS probationers are being trained with focus on citizen centric governance and ethics. The NCS probationers on posting are proposed to be monitors/evaluators for all government projects/CSS and reports to be sent to government on the performance. Adoption of 1 village by an administrator in all sub-divisions to ensure delivery of public services. Encouraging traditional institutions such as Morung/Sochum.

What children learn in the Sochum Learn to express views and opinions Develop self-esteem and honour social values Develop leadership qualities Develop proper attitude to tackle daily life-situation problems with emotional maturity Develop reading and study habits Develop cleanliness and personal hygiene Develop self respect and respect to others Develop good moral character and manner Develop skills to cope in life Develop skill on art and craft