© 2014 Brigham Young University–Idaho 1 © 2008 Brigham Young University–Idaho Professionalism.

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Presentation transcript:

© 2014 Brigham Young University–Idaho 1 © 2008 Brigham Young University–Idaho Professionalism

© 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Professionalism Defined 2

© 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Attributes of a Professional Competency Respect Punctuality Maturity 3

© 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Competency Training Skill 4

© 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Respect Treat people with kindness, courtesy, and politeness Listen Show Gratitude Avoid Gossip 5

© 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Punctuality 6 “If you’re early, you’re on time, if you’re on time, you’re late.”

© 2014 Brigham Young University–Idaho Customer Service Training: Professionalism 7

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