Actions to take/that have been taken Build the website/portal/platform/tool Document practices, lessons learnt (reports) Establish COPs, capacitate them, how to run, tools Establish governance Selecting what needs to be changed Allocation of human capital Organising knowledge sharing seminars Consultation, communication, awareness-raising, training Advocacy, create committees, get champions, identify KM people Establish incentives KM Register KM Implementation Plan

3 key challenges Resistance to change Lack of buy-in by senior management/leadership/staff Capacity constraints Lack of skills transfer which leads to over-reliance on consultants Lack of forward planning, succession planning, scenario planning Not clear about where KM should reside – lack of territorial integrity of KM Lack of legislative frameworks KM Implementation Plan

Experience of best/Good practices MILE model of structured learning exchanges JIKE example of departmental structure and central vision Statistics SA as an example of capturing, packaging, disseminating info, ease of accessibility DBSA practical use a variety of KM Tools Repackaging of information and knowledge Generating knowledge Municipal IQ as example of packaging socio-economic data on all Gauteng municipalities KM Implementation Plan

Wrapping up KM Implementation Plan KM is cross-cutting by its nature Actions must be clear, must have timeframes KM challenges are common across all our sectors/experience There are many good examples of good/best practice for KM implementation