CIT De-Escalation Main Points Laurel Highlands Region Police CIT

Introduction Introduce yourself: Hello, My name is Officer/Counselor Dan I am with the Johnstown Police Dept. This is a simple thing that we forget!

Obtain Name Ask for their name. If they don’t want to give it to you then, move on and come back later.

REFLECTION Reflect what you See and Hear. Observe what they are doing and listen to their tone of voice. This will give you an idea of there mood.

RESTATE/SUMMERIZE Restate what the person said, make sure you are clear what they are telling you. Leave out the delusions ( what the little green guys are doing) Give them positive re-enforcements, let them try to resolve the issue and save face.

Consumer: Everyone is always bothering me – the devils take my money, my case manager won’t do anything, I am getting kicked out of my apartment, the FBI is messing with my phone, my meds make me sick. Nobody cares - it makes me angry! Officers Reflection: “It makes you angry”

Summary Officer Summary: “Okay, let me see if I get it. You’ve told me that people are bothering you and that your case manager is not helping you. You’re having phone problems, and your meds make you feel sick. Did I understand you correctly?”

Main Points 1. Introduce Yourself 2. Obtain the Person’s Name … what’s your name? 3. Express yourself (say what you’ve assessed) ….. what you know..… what you’ve learned ….. what you see. 4. Restate and/or Summarize … be a good “active listener”

ROLE PLAY TIME! We appreciate your attendance! Thank You From The Laurel Highlands Region CIT Program. Visit us,