Telecom Revenue Audit Slide 6.2. Customer Services Slide 6.2 Quality of service (QoS) QoS parameters prescribed by Trai : Provision of telephone after.

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Presentation transcript:

Telecom Revenue Audit Slide 6.2

Customer Services Slide 6.2 Quality of service (QoS) QoS parameters prescribed by Trai : Provision of telephone after Registration of demand Fault Reporting Exchange parameters Operator Assisted Trunk Cals Operator Assisted Service Metering & Billing Credibility Customer care

Telephone Revenue Billing & Accounting Slide 6.2 Services provided by MTNL fall under 4 groups : Basic Telephone (Landline) Wireless in Local Loop – WLL Mobile (Garuda) Cellular Mobile (Dolphin and Trump) Telex Circuits (Leased) Annual Revenue ( ) ServiceRs. in crorePercentage Telephone WLL Cellular mobile Telex Circuits Total

Billing & Accounting System Slide 6.2 Carried out through Customer Services Management System (CSMS) The system has the following five modules : Pre connection module Post connection module Billing module Collection module Accounting module

Audit of Telephone Exchanges Slide 6.2