MANAGEMENT FUNCTIONS CHAPTER 2

Read Case Study: Chancellor’s Decision Not Approved

CASE STUDY QUESTIONS 1. List (4) mistakes that were made by the Chancellor’s decision. 2. What were the consequences of his decision. 3. List the first four steps you would have taken in building a new facility.

ORGANIZATIONAL STRUCTURES I. Organizational Structures – are the manner in which tasks are broken down and responsibilities are allocated/divided. II. Organizational Charts – are the pictorial representation of the organizational structures. a. Direct Line and Staff – is the most common chart, p. 18. b. Circular Model – mostly used in an educational setting The head administrator is accessible to all within the entity, p. 19. c. Matrix-type – support taking advantage of others expertise, p. 20.

TENNIS CORE COMPANY CEO- Tennis Core Site Manager Site Manager Assistant Manager Assistant Manager Site Pros Site Pros Vice President Of Evening Programs Vice President Of Day Programs

ADMINISTRATION Organizational Structure: Complexity- HOW IS IT DIVIDED Centralization- THE LEVEL IN WHICH DECISIONS ARE MADE Formalization-HOW THE RULES AND POLICIES GOVERN THE ORGANIZATION

ORGANIZATIONAL SYSTEM TQM MCGREGOR X THEORY MCGREGOR Y THEORY QUALITY CIRCLES IN SPORT THEORY Z

TOTAL QUALITY MANAGEMENT TQM – is a process of continuous improvement that is focused on responding to customer’s need and customer service. 1. It is based on data. 2. Everyone in the organization participates in the process. 3. It emphasizes teamwork. 4. Promotes on-going training of personal.

Theories of Management McGregor’s Theory X Administrator’s assume most workers are lazy, goof-offs and need to be told what to do. Executive style is autocratic. A traditional view.

Theories of Management McGregor’s Theory Y Administrators promote positive environment and encourage workers. Executive style is democratic. A modern view.

Theory Z This relates to the culture of the whole organization. Administrators and employees work toward the good of the company. Everyone share in establishing goals. To be successful, administrators and staff must trust each other. The Z concept comes from the Japanese industry.

OTHER KEY FUNCTIONS Diversity – the inclusion of people who are different (race, culture, gender, and etc. To understand, respect, and accept an individuals uniqueness. Empowerment – the process of enabling or authorizing an individual to think, behave, take action, and control work. Vision - driving an organization toward an achievable, successful, long-range goal for the future. Misoneism – hatred, intolerance of innovation or change.

DELEGATING

DECISION MAKING PROCESS A popular way of identifying great leaders is how they solve problems by making tough decision: Decision process should cover (3) c’s A. conflict- debate B. consideration- all views be heard C. closure- know when to end deliberations

TEAM WORK Put the following delegating statements in order : 1.The staff must be capable of succeeding. 2. Establish accountability. 3. Give feedback and evaluation. 4. Staff must have the resources and power to succeed. 5. Provide clear instructions and communicate.

DELEGATING 1. Staff must have the resources and power to succeed. 2. The staff must be capable of succeeding. 3. Provide clear instructions and communicate. 4. Establish accountability. 5. Give feedback and evaluation.

HOW TO MAKE A DECISION 1. Identify Problem 2. Gather facts 3. Interpret the facts 4. Evaluate the facts 5. Possible decisions 6. MAKE A DECISION!!!!!!

DECISION 1. As the head supervisor of the South L.A Sport Rehabilitation Clinic, one of your Assistant Therapist often work with their assigned patient but allowed them to work on their own while she takes a break until they are at the end of the work-out. She then appears to help them finish. One patient filed a complaint that they hurt themselves while unsupervised.

2. Decision You are an Athletic Director at school Y. After a football practice, one of your Assistant Football coach discussed with other coaches as to the gender preference of the Head Women’s Basketball Coach. The Women’s Coach comes to your office mad as a firecracker.

3. Decision The Head Men’s Basketball Coach has been asking for another assistant coach on his staff, you explain as the A.D. that you are trying to get funds for that position. At a home game, you notice that he has another coach on his staff. After the game you ask him about it and he states that he is a volunteer.

4. Decision As the head of the compliance office at your institution, you have a terrible relationship with the Athletic Director. You have a potential eligibility nightmare developing with the baseball program. What are your next steps?

5. Decision As the Director of your school’s athletic trainers’ staff, you have two members that on several occasions fail to complete minor paper work on your athletes. Your next steps are?

CRITICAL THINKING CLASS ACTIVITIY: P. 37

r SUMMARY I. Types of Organizational Charts II. Total Quality Management III. Theories of Management (McGregor’s X, Y) IV. Theory Z V. Management Terms (diversity, vision, and etc.) VI. Guidelines for Delegating VII. How to make a decision

Organizational Chart Structure: Students will develop an organization chart of their organization/company. A summary explaining the organization. This assignment must fit on one page. LEARNING TASKS

EXAMPLES OF ASSIGNMENT