Practical Session 7 Tech operations supporting Process Strategy

Mass Customization Individualized goods and services Making what the customer wants when the customer wants economically Use of computers to interactively design products and prepare engineering documentation (drafting and three-dimensional drawings). Virtual Realty helps test integration of design with virtual model. Proliferation of products improving quality and reducing costs Consistent, and perhaps better quality. Lower direct labor costs. To save time and money by shortening development cycles. Enhances collaboration using talent wherever it is in the world reducing design lead time and development cost. Reduced inventory.

ModulesModular selection of service. Modular production  Production is devided in sections such as drilling, cutting, painting etc. AutomationSeparating services that lend themselves to automation & SchedulingPrecise personal scheduling  Improved with CIM (Manufacturing system that combines CAM, with engineering (CAD) & production & inventory control & shipping TrainingPrecise personal scheduling / Clarifying the service options /Explaining problems / Improving employee flexibility  Give customers addtional information sources such as CDs or Online courses in order to derive the benefits of having an expert at their disposal without having the expert present Techniques for Improving Service Productivity

Repetitive Focused Strategy Facilities often organized by assembly lines Computer-controlled warehouses that provide for the automatic placement and withdrawal of parts and prodcuts into and from designated places in a warehouse. Characterized by modules By Material handling machines (faster) These systems are also found in inventory and test areas of manufacturing firms. Modules combined for many output options May be used to deliver mail & meals in service facilities Production Technology Automated Storage and Retrieval System (ASRS). Automated Warehouseing Computer-controlled warehouses that provide for the automatic placement and withdrawal of parts and prodcuts into and from designated places in a warehouse.

Capacity: The maximum output of a system in a given period Designed Capacity: The maximum capacity that can be achieved under ideal conditions  Can be improved by using tools such as AIS and RFID. AIS: are the technologies that provide the translation of data into electronic form: Barcodes, radio frequencies, optical characters. RFID: uses devices attached to objects that transmit data to an RFID receiver. An alternative to bar coding. Effective capacity: The percent of design capacity actually expected  The real capacity will be lower then the Designed Capacity due to technical and human failures, unexpected errors and interruptions such as weather conditions that occur. Therefore it is not possible to use the designed capacity as a forecasting number of shipping. Rated Capacity: Maximum usable capacity of a particular facility RC = (Capacity)(Utilization)(Efficiency) Definition and Measures of Capacity

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