……………………….………… CRM Trends Christopher Bates Ramp Technology Group.

Slides:

Advertisements

Similar presentations

Leading Change * * Kotter, John. Leading Change. Boston: Harvard Business School Press.

Advertisements

Z26 Project Management Work Breakdown Structure (WBS) Graham Collins, UCL

Change Management: How To Achieve A Culture Of Safety

Elements of this Presentation are Courtesy of Dr. Mohan Kellogg School of Management 1 Big Idea Competent Team Sufficient Money Good Plan RelentlessExecution.

Retail Banking SALES PROCESS 1. Swot Analysis 2. Analyse Figures Past Present Future 3. Sales Forecasting 4. Prospecting 5. Meeting / Presentation 6. Negotiate.

CREATING WIN-WIN TRADE PROMOTIONS #Consumer360. Copyright ©2012 The Nielsen Company. Confidential and proprietary. #Consumer360 CAN 1 % MAKE A DIFFERENCE?

The CallSource Prime Solution #6: Delivery. Our call is being recorded...

Logistics Adventures in Operations Research Intermodal Asset Management.

A MEMBER OF THE RUSSELL GROUP. “Change and decay in all around I see...” David Taylor School of Medicine.

A MEMBER OF THE RUSSELL GROUP. From departmental to integrated curricula - Liverpool’s perspective David Taylor School of Medicine.

Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. 2-1 Chapter 2 Strategic Sales Force Management You got to be very careful if you.

Seminar Pemasaran Seminar Pemasaran Konsep Marketing.

Intranet By: Alex Kwan Brian Chang Mike Lim. Content Overview History Current Status Future Expectations.

Organizational Change and Learning

Leadership: Understanding its Global Impact Chapter 11: Leading change.

Organizational Change Management

CRM Deployment. GROWTH Growth in CRM markets Deploymen t Types.

Customer Relationship Management ANGLER Technologies Empowering e-Business by ANGLER TechnologiesANGLER Technologies.

Outcome-driven user experience drives adoption Business and social data power insights Easy collaboration wherever you are 9 of 10 business buyers say.

Best Practices: Overcoming Implementation Challenges and Barriers Nancy Borkowski, DBA, CPA, FACHE, FHMA Clinical Associate Professor Florida International.

Successful Strategic Planning Jane Jordan, Founding Principal PartnersWithNonprofits.Org.

Innovation & Change. Innovation Why should companies innovate? Why should companies innovate?

Change Management. Why change management  For many change practitioners, there is no doubt that change management must be used on projects that impact.

Sales Strategy Tool Use-it Cases ToolTips Having an effective sales process even at the earliest stage is the best insurance that a company can have. There.

****** MUSOLINO Management, Leadership, and Empowerment 7 CHAPTER *

Cannondale Business Solutions introduces New Wave Technologies Customer Relationship Management Product! Is This Your “Current” Sales or Customer Service.

Unilever Organizational Change on CRM Organizational Change Management Hanoi, 16 August

1 Using TeamSTEPPS to Make Safety Improvements Tara Brown, MPH,CQIA, CQA Evaluation Specialist Georgia Medical Care Foundation The Medicare Quality Improvement.

University of Portsmouth Managing Change at VT Group Michael Staunton Organisation Development Director 28 October 2009.

Bull associates Creating Compelling Customer Value Propositions.

University of Missouri Shared Services Initiative Phase II November 1, 2010.

Implementing Effective Change Management Bill Reeb, CPA, CITP Dom Cingoranelli, CPA, CMC Succession Institute, LLC 1 ©2010 Succession Institute, LLC (SI).

 Old Managers › Used to tell you what to do, how and when to do it › Watched over employees and reprimanded  New Managers › Leave it up to employees.

Ambition in Action ADVANCED DIPLOMA IN MANAGEMENT BSBINN601A Manage Organisational Change.

Preparing for NewCo: Finding and Leveraging Opportunity Kristina DiPalo, Founder/Owner, Elysian Communications LLC NJ IABC Strategic Communications Planning.

1 Set the Stage Step 1 – Create a Sense of Urgency Help others see the need for change and the importance of acting immediately Step 2- Pull Together the.

Pay Per Click (PPC) – Advertising Jump Start Your Internet Marketing! IMMEDIATE RESULTS WITH UNMATCHED COST – EFFICIENCY! Not only can you begin generating.

© 2015 Public Impact OpportunityCulture.org 1 To copy or adapt this material, see OpportunityCulture.org/terms-of-use Multi-Classroom Leadership Launching.

Kotter’s 8 Step Change Model

MathMarketing Funnel Coach MathMarketing Ramp the performance of your combined sales and marketing engine with clear plans and the skills to execute.

Instant Messaging Goes to Work Barb Page Masters in Business Communications Final Project May 2003.

Rules for Revolutionaries X420 Discussion Session # 65.

J. Scott Hawker p. 1Some material © Rational Corp. Rational Unified Process Overview See and use the RUP Browser on lab machines.

Identifying When Change is Required: The Pre- requisites for Success Florida Benchmarking Consortium 2014 Annual Spring Conference.

Leadership for learning: context matters Workshop conducted at the CEOM Annual Secondary Learning and Teaching Conference 12 August 2011.

How do you feel about change? Why do we need to change? Recession Global competition New strategy Changes in technology Customer tastes Personal development.

Confidential and Proprietary 1 Project Management using Scrum at Wachovia.

Our Iceberg Is Melting Changing and Succeeding Under Any Condition By John Kotter.

Employee Recognition & Change Management 1. Chris Winkelspecht, Ph.D. Director of Strategic Services Maritz Motivation Solutions 2.

Managing Transitions “It isn’t the change that people resist; it is the transition.” - William & Susan Bridges William Bridges and Susan Bridges. Managing.

Disclosure  I do not have any affiliations with a commercial organization 1.

Our Iceberg Is Melting By: John Kotter.

Multi-Classroom Leadership The Next 90 Days: Maintaining a Successful Team To copy or adapt this material, see OpportunityCulture.org/terms-of-use.

Championing Change June 13, Virginia Conference on Volunteerism and Service.

Randy Wadle, CEO, NetWise Don Abernathy, CFO, Extensis Melissa Amaon, Client Relations Manager, Advanstaff Ralph Labarta, CTO, Engage Britt Landrum III,

Hostway Confidential & Proprietary Introduction to Web Hosting.

DEVELOPING EXCELLENCE TOGETHER Webinar Effective school leadership vs management Helen Morgan.

Surviving Change Individual motivation for Technicians HEaTED North West 2015.

Transformational Change Management> Sustainability Bob Doppelt John P. Kotter Douglas McKenzie-Mohr.

Internet of Things Business Case Template. Powered by InfoTech, provided by Atlantic BT Summarize the business case for analyzing the Internet of Things.

Slide 1.  Global best practice for IT Service Management  Provides a framework  Supported by the itSMF  First published by UK Government in the late.

D-7750 Grow Rotary Action Team DGN Ed Irick, GRAT Chairman 1.

© 2011 Underwriters Laboratories Inc. Preparing and enabling our people UL Change Management approach.

Communication and Optimal Resolution (CANDOR) Toolkit Module 3 – Preparing for Implementation: Change Readiness and Gap Analysis.

Information Systems in Organizations 4.2 Customer Relationship Management Systems.

How to Sell CRM to your Sales Team

Messaging: A New Approach for Executive Conversations:

SAP SALES CLOUD Meet Today’s Sales Challenges Head-on And Win

Avoiding the Pitfalls that can Doom the Best Sales and Marketing Strategies… Beyond the CRM Hype Greg Hatfield Senior Vice President

Collaborative Leadership for Improvement

Presentation transcript:

……………………….………… CRM Trends Christopher Bates Ramp Technology Group

…………………………………………………………………………………………………………………………………………………………………………………………….……………………………………………………………… Ramp Confidential and Proprietary Ramp Group CRM Practice pg 2 Trend #1: CRM is not just software… CRM is a growth strategy for our company.

…………………………………………………………………………………………………………………………………………………………………………………………….……………………………………………………………… Ramp Confidential and Proprietary Ramp Group CRM Practice pg 3 Trend #2: Invest wisely in… User Adoption

…………………………………………………………………………………………………………………………………………………………………………………………….……………………………………………………………… Ramp Confidential and Proprietary Ramp Group CRM Practice pg 4 Trend #3: No more hit and run… Manage Change 1.Create a Sense of Urgency 2.Pull Together the Guiding Team 3.Develop the Change Vision and Strategy 4.Communicate for Understanding and Buy-in 5.Empower Others to Act 6.Produce Short-Term Wins 7.Repeat Relentlessly 8.Create a New Culture

…………………………………………………………………………………………………………………………………………………………………………………………….……………………………………………………………… Ramp Confidential and Proprietary Ramp Group CRM Practice pg 5 Trend #4: Focus on incremental… Quick and Easy Win’s Phase One Sales Activity Management Phase Two Sales Forecasting & Reports Phase Three 360° Customer View

…………………………………………………………………………………………………………………………………………………………………………………………….……………………………………………………………… Ramp Confidential and Proprietary Ramp Group CRM Practice pg 6 Trend #5: Address the concerns of… Four Types of Stakeholders Customers “REMEMBER me… Don’t make me a number.” Managers “Help me SEE… I need to monitor, measure, and direct.” Sales Reps “Help me SELL… Don’t slow me down. Show me my day.” I.T. “We need new TOOLS for our existing skillsets.”

…………………………………………………………………………………………………………………………………………………………………………………………….……………………………………………………………… Ramp Confidential and Proprietary Ramp Group CRM Practice pg 7 Trend #6: Foster a company-wide… Relational Culture Shared Domain Shared Interests Shared Purpose

…………………………………………………………………………………………………………………………………………………………………………………………….……………………………………………………………… Ramp Confidential and Proprietary Ramp Group CRM Practice pg 8 Trend #7: Set and manage… Realistic Expectations Choose any two Quality SpeedCost

……………………….………… fin.