IMPLEMENTING ELECTRONIC SERVICE DELIVERY Janice Morphet IMPLEMENTING ELECTRONIC SERVICE DELIVERY Janice Morphet

Progress against 2005 target

What is local e-government? It’s NOT about.....  computers computers  the internet the internet It’s NOT about.....  computers computers  the internet the internet...and not JUST about...  services services  local authorities local authorities...and not JUST about...  services services  local authorities local authorities...but it IS about  community leadership community leadership  democratic accountability democratic accountability  social inclusion social inclusion...but it IS about  community leadership community leadership  democratic accountability democratic accountability  social inclusion social inclusion

A vision of local e-government Services:  more accessible  more convenient  more responsive, and  more cost-effective Services:  more accessible  more convenient  more responsive, and  more cost-effective Organisations:  more open  more accountable  more inclusive, and  better able to lead their communities

7 critical tests of success Services will be:  joined up around customers’ needs  accessible  delivered (or supported) electronically  delivered jointly  delivered seamlessly  open and accountable  used by e-citizens Services will be:  joined up around customers’ needs  accessible  delivered (or supported) electronically  delivered jointly  delivered seamlessly  open and accountable  used by e-citizens

the e-organisation

Delivering the Vision

Joining it up - priority outcomes

The national framework

Joining up around the citizen  Individual, household, company or org  using the LSP  Citizen accounts?  bringing together local and central processes  Individual, household, company or org  using the LSP  Citizen accounts?  bringing together local and central processes

National projects  Smart cards  CRM  forms on line  e.procurement  Smart cards  CRM  forms on line  e.procurement

Smart cards national project  With three other NPs to share 16m in the next two years  las and others invited to express their interest in being involved as soon as possible  three pathfinders  two partnerships  With three other NPs to share 16m in the next two years  las and others invited to express their interest in being involved as soon as possible  three pathfinders  two partnerships

What seem to be the key issues?  Interoperability between services and places  making the best use of what has already been developed e.g. the Cornwall products  ensuring that there is a national roll out network  linking with developments in Scotland  Interoperability between services and places  making the best use of what has already been developed e.g. the Cornwall products  ensuring that there is a national roll out network  linking with developments in Scotland

What are the emerging and preferred uses?  School attendance  school meals  libraries  authentication  leisure  health information  School attendance  school meals  libraries  authentication  leisure  health information  All modes of transport  tourism  age related cards  payments or credits  parking  organ doner  proof of age

What to do next?  Express an interest in the national Project ASAP [see paras 6.23 and 6.24]  consider what are the key issues for moving forward  consider how to develop regional networks including other potential users  consider how links can be made with central government projects  Express an interest in the national Project ASAP [see paras 6.23 and 6.24]  consider what are the key issues for moving forward  consider how to develop regional networks including other potential users  consider how links can be made with central government projects

Useful contacts?      IDeA e.champions newsletter      IDeA e.champions newsletter