RIBA Enterprises – an introduction Richard Waterhouse – Chief Executive

Positioning and strategy

Vision and mission Company vision To maximise sustainable profit growth for the RIBA, by being the recognised experts on information in the construction, architecture and built environment sectors Information end users (specifier) market To be the market leading provider of information management products and services in the UK, providing expert technical information, specification support, and document management tools to all those working in the built environment Advertising (manufacturer) market To be the first choice provider of advertising opportunities for customers seeking to promote to professionals within the construction information users market Retail (bookselling and publishing) market To satisfy all the retail needs of professionals within the UK construction industry and to be the leading publisher and re-seller of books, contracts and forms to the architecture, design and built environment market Recruitment market To be consistently ranked above our competitors as a provider of an ethical and high quality recruitment service to the architecture and related professions

Key metrics

Key statistics Current turnover:£18.3m (2006)£19.6m (2007) Current profit:£2.07m (2006)£2.61m (2007) Margin:11.2%13.3% Staff employed: Offices:London (Bonhill Street), Newcastle and Newark Bookshops:London (Portland Place and Chelsea Harbour) Manchester, Birmingham, Liverpool, Belfast

Group and Company structure

RIBA structure RIBA Council RIBA Trust RIBA Holdings Board RIBA Professional Services RIBA Enterprises Membership Practice Education RIBA Regions Not for profit RIBA Library Awards (Stirling) Public promotion Lecture series Charity Info. End users Advertisers Retail Recruitment Trading Company

RIBA structure RIBA Council RIBA Trust RIBA Holdings Board RIBA Professional Services RIBA Enterprises Membership Practice Education RIBA Regions Not for profit RIBA Library Awards (Stirling) Public promotion Lecture series Charity Info. End users Advertisers Retail Recruitment Trading Company

RIBA Enterprises structure RIBA Enterprises Board Specifier / Manufacturer Markets Retail Market NBS Specification NBS Information RIBA Advertising IHS / NBS JV RIBA Bookshops RIBA Publishing RIBA Appointments Specifier / Manufacturer market Bookselling / Publishing market Recruitment Market Executive Management Team Recruitment Market

RIBA Enterprises structure RIBA Enterprises Board Specifier / Manufacturer Management Team Retail Management Team NBS Specification NBS Information RIBA Advertising IHS / NBS JV RIBA Bookshops RIBA Publishing RIBA Appointments Specifier / Manufacturer market Bookselling / Publishing market Recruitment Market Executive Management Team Recruitment Market

RIBA Enterprises structure Specifier / Manufacturer Market NBS Specification NBS Information RIBA Advertising NBS Learning Services NBS Building NBS Eng. Services NBS Landscape NBS Scheduler NBS South Africa NBS Contract Admin NBS Building Regs NBS OLI NBS Perspective NBS Training NBS Seminars NBS Learning Channels RIBA Product Selector RIBA CPD NBS Plus RIBA Mail IHS / NBS JV CIS UK CIS Ireland CIS Middle East CIS Hong Kong CIS for NBS Building

Markets, customers and competition

Industry forecasts: - Markets are looking unsteady - Housing is in crisis - Commercial and health also in decline - Industrial, leisure and education sectors still growing - Industry confidence at its lowest position since Buoyed by the Olympics in 2012 and through international working

Markets, customers and competition

The Market: Contractors Early Contractors prosecuted for Competition infringement Changes in procurement as a result? Competition: Barbour Barbour have exited the specification market They have withdrawn their information (standards and regulatory) delivery tool Focussing on product information and health and safety

Markets, customers and competition Understanding customers: Customer strategy Development of our customer management strategy - customer profiling - customer segmentation - targeted management based on current and future value CRM investment - investigation of the ‘gold standard’ and business requirements - plan for investment – one system or many? - delivery programme

Markets, customers and competition NBS Website Product Selector Internet RIBA Books Website Technical Information Product Information Document Book Info Jobs Adverts Appointments Website Information bulletin ed to customers Customer Finance system MN / NBS sales leads RIBA Mail sales Content links to websites Websites provide interaction and registration for other s Increase in Database helps sales Single Customer Database Bookshop sales PS Distribution

Markets, customers and competition Current CRMs Information End UsersRetail customersRecruitmentAdvertisersCentral

Markets, customers and competition Information End UsersRetail customersRecruitmentAdvertisersCentral New CRM ?

Information End UsersRetail customersRecruitmentAdvertisersCentral Markets, customers and competition New CRM Data layer

New products and services

Products and services – NBS Perspective Launch of NBS Perspective - developed with ARUP - launched in April - information management tool for the whole industry - supports multiple (200+) file viewing and red-lining - provides simple document exchange - introduces ‘web-courier’ for information exchange Provides the ‘stickiness’ needed to encourage our customers to use NBS every day Could be developed for hosting and archiving

Products and services – NBS Perspective Briefing / Employer’s Requirements / outline spec NBS Building/ Services/ Landscape etc NBS Scheduler / Ref spec/ Contract cost planner and controller Preliminaries Design Guidance/ Shortcuts Building Regs Guidance Regulatory and Standards info Product info SpecificationGuidance Project Design And Documentation Project Admin Project data QA management Search engine Office cost control 3 rd party CAD systems Project Extranets NBS Website Office Library Index Product Selector IHS j.v (CIS and Key4) Internet RIBA Books Website

Products and services Development of Learning Services Requirement for CPD – continuing professional development Need to co-ordinate learning activity – books, training, CPD and seminars Acquisition of ‘Learning information’ under our Learning Services concept - recently acquired a TV production company - includes approx 400 technical videos, delivered on CD, DVD and online Channels for: - Architects, Surveyors, Engineers and Planners

Products and services NBS Building launched in South Africa - developed with Davis Langdon and Klassidex - launched in April 2008 New contractual formats launched -RIBA Agreements -client engagement of an architect -Updated to latest legal position - CIC Consultants Contract -multi-disciplinary contract engagement forms -defines roles of the parties at each project stage

Questions?