June 23, 2015 Mary Hodder – Registrar, Douglas College Heidi Schreiner – Manager, Business Development Services, Tribal Know Why Before You Buy WARUCC 2015

The Douglas College Student Experience Douglas College Core Purpose ~ We inspire our students to do what they love and be good at it, providing educational experiences that challenge, enlighten, and open doors to lives of passion and purpose.

Key Concerns Communications Tracking Students Data Enrolment growth Staff Stress

Technology is not the answer People Process Take time to look around Cultivate Shared Understanding

People TechnologyProcess CRM Identifying the Factors

Providing the Context

Defining a “Made for Douglas” Solution Guiding Vision Consultations with Campus Stakeholders Assessment of Current Environment Identification of keys areas for improvement Understanding potential issues, risks and constraints Agreement on Next Steps Creating a template approach for future phases

Constituents Channels Stage Organization Systems Analytics Building a Target Operating Model

Recommendations Enable consistent data collection Capitalize on interest Establish unified core processes at each stage Record usable operational data to inform decisions Align resources at the functional level

Outcomes Shared Understanding Conversation Communication Data-Informed Decisions Supportive, Personalized Student Experience Larger Technology Vision

Mary & Heidi