P5 – Describe how a selected business meets the needs and expectations of three different types of customer

Your Business By

Instructions For P5 you will be doing a presentation to myself or Mr McManus. Choose a business – you will use this business as your example all the way through P5 so make sure you know the business and are comfortable with it. Follow the slide instructions as you go along – do not leave any questions unanswered Feel free to illustrate and format this PowerPoint as you wish

Internal and External Customer Internal Customer are… Example for my business include… External Customers are… Examples include… The main differences between them are…

Customers with Special Needs Explain how you cater for people with Visual disability Hearing aids Physical disability Make sure you remember to relate it to your won business as much as possible

Non English Speakers How do you cater for people with struggle with speaking English in you business

Family and Groups How does your company provide customer service for families and for groups?

Gender How to businesses cater for men and women Remember not all businesses will change their customer service depending on if they are their gender

Age How does customer service differ for your business depending on customers' age Restaurant – kid’s meal.

Culture/ Religion Does your business cater for cultural differences? Explain how

If you researched your business using the web copy and paste the links below