The National Smart Card Project Michael Gates NSCP Project Manager Bracknell Forest Borough Council 29 th April

2 The National Smart Card Project Commenced April 2003 Completed March 2004 £4.1 million On time and on budget Extensive range of outputs, including ‘free’ software

3 The National Smart card Project Objective The National Smart card Project brought together the knowledge and expertise of a number of local authorities and Central Government departments, including Pathfinders authorities, to provide a framework and foundation that will drive ongoing development within the Smart card market

4 What is a Smart Card? A Computer  processor  memory  communications Interfaces  Contact  Contactless

5 Why Smart Cards? Political  Current political interest in the use of Smart Cards  The e-Europe Smart Card Charter Social  Increasing the take up of concessionary rates for services  Increasing the take up of welfare benefits by retaining accurate information about eligibility  Reducing the stigma associated with claiming benefits and concessionary rates Commercial  New sources of revenue – advertising, sponsorship  Facilitate improved tourism activities

6 Advantages for Citizens Wallet space Convenience Confidentiality Security Faster transport applications Discounts ….Authentication

7 Already Out There Proof of Age - “Citizencard” Library Membership Tickets Employee ID Cards Concessionary Bus Fares Car Park Cards Young people cards – e.g. Connexions

8 Smart Card Applications Education  Recording attendance  Enabling cashless catering Leisure  Access to facilities  Health incentives Libraries  Books, DVD’s, Video’s etc  Payment, photocopying Transport  Contactless ticketing applications  Concessionary travel Tourism  Increasing tourism activity  Payment  Discounts  Marketing

9 Smart Card Applications Generic applications  Gaining access Citizens Employees  Recording an entitlement Updated immediately Tokens  Paying for products or services  Identification and authentication

10 Multi-Application Smart Cards One card – many applications Dual chip allowing contact and contactless applications  Transport (contactless)  E-Purse (Contact)  Authentication (both)  Individual applications (both) Interoperable across districts, regions and… countries Constrained by chip capacity…but this will disappear 2004/05

11 National Smart card Project

12 The Business Case ‘Entry level’ schemes are achievable Schemes work best at regional or sub-regional level Card consolidation and process rationalisation will offset costs Tangible improvements in service delivery Most cost effective and secure solution for authenticating citizens for access to electronic services Commercial Revenues can be achieved Citizens like the multi-application concept

13 Standards The NSCP has produced a standards ‘route map’ …it has not solved all the standards issues!! Interoperable services are key for citizen benefits There are already different schemes out there… The ‘route map’ will help make sensible decisions Standards are not standing still

14 Procurement Start with the Business case; locate yourself on the route map; and take a look at the risk register before contemplating procurement S-CAT and G-CAT represent viable routes to access specialist skills and to take forward pilot initiatives Bulk purchase through joint procurement can produce real economies A database of Smart Card specialist contractors is available from the NSCP

15 Implementing a Smart card Scheme The National Smart card Project has produced:  A Software Starter Pack  Common Usage Specifications for Local Authorities  The software is up and running in both Suffolk DC and Chester CC The software provides an entry point to set up a simple smart card scheme The software will be provided through a managed open source scheme ‘free of charge’ It is running today on our stand…!!

16 Legal and management requirements Legal framework – parameters not barriers Smart card issuance – must be within LA statutory powers Information Law issues are important and reports provide clear guidance A wide range of legal issues are covered by the reports

17 Commercial Smart Card Applications For Local Authorities:  source of revenue (but not “soft” route to sustainability!)  attracts and maintains citizen interest For the commercial sector:  opportunity to reach new customers  more targeted marketing and product/service development For citizens:  support varying lifestyles/life stages  Interest/usage increased by application mix, loyalty, discounting

18 Authentication and Smart Cards The registration process for smart cards must conform to a standard policy Authentication is critical to the success of e-Government Smart cards can provide an ideal solution This provides our Citizen’s with a reliable, convenient and cost effect solution to obtain electronic services.

19 E-Money There are a variety of e-payment solutions available now The development of an interoperable e-payment solution is desired by both citizens and service providers A National approach to E-Money is required in order to facilitate this

20 Transport ITSO has nearly completed the development of its specifications Transport is considered an important service on all LA Smart cards Pilot activity will be taking place during summer 2004 ITSO’s stored value solution provides a potential opportunity for other services

21 Working with Central Government There is a requirement for closer working with central government Delivering certain services on Connexions card can help a Local Authority find whether there is a demand for these services without having to take a large initial financial risk Central Government and Local Authorities can work effectively together to deliver Smart card applications and services that people want without multiple Smart card deployment

22 National Smart Card Project Output Can be viewed in three areas:  Knowledge based documentation - CD / Web Site Starter Pack  Standards  Software - CD The project will launch at the end of May 2004 at the e-Europe conference The conference is free –

23 Communication The NSCP is constructing a vehicle which will take the project forward The interactive NSCP Website will be continually developed The knowledge based documentation will be routinely reviewed to provide an up to date source of information The NSCP will continue to provide a knowledge and expertise sharing facility for local government The NSCP will continue to engage with public sector organisations. This will involve gathering, promoting and disseminating information

24 Future Considerations There is still much to be done if the vision for interoperable citizen smart cards is to be realised There is a need for a representative national body to articulate the aspirations of local authorities and engage with other stakeholders and to agree how national level (interoperable) applications might be delivered on locally issued citizen multi-application cards It is vital that all bodies responsible for the continued development of multi-application Smart cards in the public sector are focussed on the need for a common “National Framework” Individual local authorities must consider what they can achieve on their own and to what degree they will benefit from sub-regional and regional partnerships

25 Key messages of NSCP The NSCP  Has moved things forward  Gets you started  Provides a low cost entry point Smart cards are an enabler in delivering the IEG 2005 targets e.g. CRM Governance and Policy - the starting point for any scheme Citizens value multi application Smart cards Central Government has a key support role to play

26 More information