A CMMI Level 5 Company w w w. z e n s a r. c o m : Zensar Technologies Analyst Meet : Business Process Outsourcing & Optimization

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 BPO Service Offerings Finance & Accounting Accounts Receivables & Payable Accounts Reconciliation Expense Reporting Fixed Assets Management General Ledger & Reporting Data Analytics & Reporting Business Research Contact Database Management Data Analytics Content Population Data Processing & Cleansing Retail BPO Logistics Procurement Merchandise Management Critical Path Management Analysis & Reporting Contact Center Customer Selection Customer Acquisition Customer Retention Customer Extension Tech Helpdesk

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 Key Highlights – Ranked as one of the top 20 offshore FAO service provider by FAO Today magazine. Recognized as one of the top 100 global BPO service providers by International Association of Outsourcing Professionals for Demonstrated “First Time Offshoring” implementation capability for a North American customer by engaging in Consulting, Process documentation, Service level base lining, Process transition, Stabilization and Consistent deliveries from offshore

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 Key Highlights – Contd … Established two key strategic partnerships in Canada and US for jointly servicing the North American market. Created value in F&A and Retail domains in terms of processes & marquee Customers. Strengthened Retail BPO offerings by focusing on Non Merchandise Procurement and Global Supply Chain services.

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 Key Highlights – Contd … Seamlessly transitioned critical retail processes in the year – M&S – Global Supply Chain management, Reporting & Data Analytics – A full service Retail domain sales and marketing company- high end order entry, invoicing and document indexing services. Expanded into new processes in existing accounts. – M&S (Global supply chain administration, Fast fashion, downstream reporting) – Danaher (Videojet, Fluke)

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 Key Highlights – Contd … Signed multi year deals with- – A leading national banking & financial corporation for providing customer interaction services (Kotak Mahindra Bank) – A retail sales and marketing company – A specialized dental equipment manufacturing company Over $10 mn of revenue expected from the strategic alliances in 3 years

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 Transition to Optimization

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 Customer Business Transformation through integrated IT-BPO services IT Services BPO Services Applications Development Application Maintenance 24x7 Application Migration Testing Finance & Accounting Technical Service desk Customer Interaction Services Supply Chain Mgt The 3 top Zensar Customers are also Zensar BPO customers Zensar BPO has been very successful in mining existing customers

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m Road Map Targeting to cross resources in and 40% revenue CAGR in the next 3 years

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 Focus on North American ( US and Canada) markets for new business acquisition through existing sales channels and partnerships Planned growth in UK and Ireland market Focus on fast growing domestic market to acquire business from BFCs/ NBFCs, telecom and other services organizations Territory Focus

© Zensar Technologies 2007 w w w. z e n s a r. c o m A CMMI Level 5 Company w w w. z e n s a r. c o m 2008 Thank You Hiren Kulkarni