1 Proposed Information Technology Plan for 2004 February 24, 2004 Presented by Patrick Groff Chief Information Officer County of Sacramento

2 Sacramento County Information Technology Plan  Progress with the 1 st plan adopted in 2003  Highlights for the proposed 2004 plan The purpose of information technology is to enable the County to achieve its business goals and objectives.

3 IT Plan goal: A county-level IT plan that supports our business needs Creating the 2003 IT Plan Process: Stakeholders help develop and validate business drivers, goals, and objectives Participants: Existing business teams & the IT Governance Structure “The best thing I learned during this process was to be more externally focused and appreciate what others do to serve customers.” Participant.

4 Implementing the 2003 IT Plan Key Focus Areas derived from business needs Business Drivers Health & safety Laws & regulations Municipal services Security & privacy Limited resources Each of the 79 objectives was assigned an owner These business needs drive our IT initiatives: Access to services Information sharing Effective services Need for information County strategies Electronic access to services IT Infrastructure enhancements Managing IT service delivery

IT Plan Major Accomplishments Electronic access to services Streaming media Community based web sites GIS parcel viewer & maps COMPASS v4.6 IT Infrastructure enhancements & calendaring Wireless network access Anti-virus software program Managing IT service delivery Surveyed for quality of service Project management standards Technology refresh study Policies/Standards  Web Accessibility  IT Constitution  Streaming Media  Internet  retention  Project Mgt Stds  IT System Patches

6 43% Completed 34 objectives are completed In progress 29 objectives are in progress Not started 16 objectives are awaiting staff or budget 43% 37% 20% 2003 IT Plan year end status 42 objectives roll over to 2004: 29 in progress 13 not started

7 Updating the IT Plan for 2004 IT Plan Advisory Group 2003 objectives Survey Focus Groups Budget prioritiesIT Governance PROPOSED County of Sacramento Information Technology Plan 2004 Activities  stakeholder input  update drivers  validate goals  ID objectives  year end status  assignments  approvals

IT Plan Advisory Group Bassam Amrou, District Attorney Debbie Nadolna, Public Works Agency Diane Hartline, OCIT Jim Person, Department of Finance Karen Fuson, Probation Paul Dominguez, Health & Human Services Roger Clague, Human Assistance Stan Rose, OCIT Steve Elrod, Sacramento Airport Systems I would also like to extend a special thanks to the Advisory Group members who guided me through the validation and publishing process.

IT Plan Themes & Highlights Electronic access to services Internet services Regional GIS use Constituent inquiry/response Data sharing in systems e-commerce IT Infrastructure enhancements Voice & data network Wireless network access Improved security Managing IT service delivery Online training Standards/processes for: Change & problem mgt Security mgt Major Systems  Electronic Voting  Cal WIN  Airports  HIPAA  AIMS Continuity Year-end status of 2003 objectives included in the 2004 Plan

10 The value of our IT Plan … assists decision makers in prioritizing and maximizing our investments. Information Technology Policy Board This is a ‘best practices’ model for others to follow. It is now being used in many states and counties nationwide. META Group … the plan reduces business risk and enables organization agility. Facility Planning Policy Board Our own employees: It’s useful & easy to follow Right to the point Provides visibility Improves effectiveness Improves service delivery

11 The proposed 2004 IT Plan Today I am recommending that your Board approve the 2004 County of Sacramento Information Technology Plan. Questions? Comments? The County has some extraordinary challenges in the months and years ahead. A major goal of the plan is to assist the Board of Supervisors and other County decision makers.