On Requirements for Mobile Commerce By Aj.Pongthep Termsnguanwong

M-commerce and Requirements Definitions M-commerce is an activity that consists of M-commerce transactions An M-commerce transaction is an E- commerce transaction that is conducted using a mobile terminal and a wireless network Requirement in this contexts is a statement that holds invariably for an entity An entity can be distributed system, terminal, a company, a state, or even an international organization

The Requirements Framework Spheres of concern in M-Commerce Business Models Global Infrastructure Enabling Technologies Regulatory Frameworks

The Requirements Framework Regulatory Frameworks The organizational and technical aspects of laws, standards and recommendations, as well as bodies involved in their definition International organizations (OECD, EU, governments), standardization bodies (ISO, ANSI,ETSI), standard developing interest groups (3GPP, OMA) Business Models Business aspects, including business players, provided services, business protocols, revenue sharing, codes of conduct

The Requirements Framework Global Infrastructure Global network and concrete terminals that facilitate M-commerce and real services Enabling Technologies Emerging technologies for user terminals and network technologies Cryptography, privacy protection technologies, locating of terminals etc. Standardization organizations and groups developing the technologies

Requirements for the Regulatory Framework Privacy protection of personal data Protected private communication Freedom to determine with whom and when to communicate Freedom to enter into contracts with any other party Consumer protection International interoperability of the regulatory framework Taxation Privacy protection Consumer protection IPR

Requirements for the Business Models Support for Intellectual Property Rights (IPR) Authentication and authorization (customer and merchant) Support for consumer protection Support for appropriate taxation Anytime, anywhere access to M-commerce infrastructure Global coverage of services Primarily automated services at the server (merchant) side Access to services with single terminal (PTD) Roaming contracts Support for global electronic payment infrastructure Multilingual M-commerce services

Requirements for the Global Infrastructure

Network Billing and payment infrastructure Service coverage Dependability (reliability, availability survivability) Quality of Service (QoS) (data transfer, content) Transactional service delivery Interoperability (networks, terminals, services) Roaming Authentication Profile management Encryption key management

Requirements for the Global Infrastructure Terminals Portability Usability Functionality Interoperability Compliance with standards Authentication and authorization support Security (encryption) Payment support

Requirements for Enabling Technologies Foreseeable Always Best Connected (ABC) Roaming between networks Seamless handover between different networks Interoperability of terminals on service level Interoperable user profiles Inter-channel interoperability of services Mobile digital rights management Single user identity at the technical level (?)

Conclusions Systematic framework of requirements for M-commerce, with four spheres: Global Infrastructure Enabling Technologies Regulatory Frameworks Business Models Fundamental requirements, where many others can be deduced : Free user mobility Anywhere, anytime service acquisition

Conclusions Development drives towards convergence of digital technologies Current M-commerce markets are fragmented => Development of non-fragmented global M- commerce markets require measures from international actors (international organizations, governments, companies) High-level requirement for actors within the Regulatory Framework sphere